I will be totally honest with you. We love staying at the DLH because my kids are 6 & 11 and still enjoy all the extras esp. the pool. We have always had nice housekeepers who take extra time to do things like line up the stuffed animals, fold the kids pjs and put them under the pillow, those kinds of things that make it nice for them.
I appreciate these extra touches but I have never checked in and not had some kind of small problem but I just overlook it and keep in mind it not a 4 or 5 star hotel. Last trip, we had toothpaste smeared all over the base of the vanity. After day 2, I finally cleaned it up myself. Our maid did not empty and rinse our coffee pot or give us a new bag for our ice bucket. I think these are basics that should be done daily. Do I wish she would have done those basic things and left the kids animals where they were? Who knows? The kids loved it but I grumbled everytime I went to make coffee or to get ice. We had a round "dirt" spot on the bathroom floor the entire trip and it bugged me but not enough to wash it myself-lol.
In March,we were so thrilled to be given a free upgrade to a suite! However, there were dirty socks on the floor and even a childs buildabear animal under the bed! In a SUITE no less! I just called housekeeping and they picked the stuff up and simply said thank you.
In Jan, we checked into our room and there was no light bulb in the bedside lamp-none, not just a burned out one but the socket was empty. There were pieces of broken plastic all over the floor and those two things to me were dangerous! I picked up all the plastic myself and had housekeeping bring me a lightbulb with a coffee pot and the caraffe was cracked. I still used it-oh well.
One time, we checked in and the room looked all clean and lovely but there was poop in the pot!! I was concerned whether the room had really been cleaned and called housekeeping who came up and flushed the toilet-lol. That was it.
So keep in mind that it will not be perfect even though at those prices, we all wished it was. I am never sorry after a trip that we stayed there and really find the beds comfy and I like the fact that each kid can get their own bed between the daybed and the free rollaway. I know that housekeeping works really hard but I would not say they are perfect but we put up with it because the kids love it and I love taking the monorail in and skipping the lines. I keep going back so it must not be too bad-lol. The kids socks have never turned black from dirty carpet either.