Just a thumbs up on Delta

[athenna]

I had posted earlier (thanks to those who replied to my paranoid ramblings) about having no seat assignments for a trip I booked on-line at flysong.com. I decided I would call them tomorrow. But being the impatient sort, I could help but e-mail them right away. I figured I'd never hear from them in a million years, but much to my surprise I got an e-mail response right away saying not to worry, that have my seat assignments and they even told me what they were. They just a thumbs up for that!

 

[AllyBri]

Glad to hear that. I've always found Delta-Song easy to work with.

 

[goofy4tink]

I also have had only good dealings with Delta/Song customer service. They have always been very helpful and quite pleasant to deal with. I have had the exact same situation of checking on my flights only to find that my seats have become 'unassigned'. Talk about panic mode!!! But a call to Song and all was well. Their system just hadn't updated due to the 8 minute change in departure time. Just one more reason I keep flying Song.

 

[poohbear2]

I have always received excellent cs from Delta.