Dear FanFamily Experience Friends,
Thank you for joining us on The FanFamily Experience! We are excited that you are here!
We are working hard to create the best possible place for you to get exclusive content, meet new friends, and work directly with the Jonas Brothers on lots of fun projects. It may take a little time to get it perfect so thanks for your patience and be sure to keep your great ideas coming! We are listening! You are the most important part of the FanFamily Experience.
Here are a few answers to your questions:
WHY IS THE SITE SLOW?
There are times during the day when the system is overwhelmed by so many fans coming to FanFamily Experience from all over the world. We are adding more support to make the site much faster. Thanks for your patience!
WHEN WE WILL GET TO HEAR FROM THE JONAS BROTHERS?
Now that we are working through all of these early issues, the Jonas Brothers are so looking forward to engaging more and more directly with the fans. And we are excited to help facilitate many exciting new events, announcements in the coming weeks here at FanFamilyExperience.com
WHAT ABOUT THE OTHER JB SITES?
You should absolutely continue supporting the other sites, such as
http://jonasbrothersfan.com,
http://www.myspace.com/jonasbrothers,
http://www.jonasbrothersfanclub.com,
http://www.jonasbrothers.com,
http://disney.go.com/disneypictures/jonasbrothers3d,
http://www.facebook.com/JonasBrothers. This site is going to be a place where you can work directly with the JB, who will be checking your messages and communicating with the FanFamily on a regular basis and be rewarded for networking with others in the FanFamily!
WHAT CAN BE DONE ABOUT THE "HATERS" OR ATTEMPTS TO CHEAT THE IMPACT SCORE?
We are keeping an eye-out for "haters" or any attempt to cheat the Impact Score & any attempt to do so will quickly lead to a disqualification from the prizes and potentially a termination of an account.
MY FRIEND REGISTERED BUT NEVER GOT A CONFIRMATION EMAIL. NOW THEY CANNOT GET INTO THE SYSTEM. CAN YOU HELP?
Yes. If you or someone you know did not received an activation email 24 hours after signing-up allowing access to the site, please email us at
support@fanfamilyexperience.com. The account will be reset within 24 hours so you can re-register.
I AM DOING ACTIONS BUT MY IMPACT SCORE IS NOT CHANGING. IS SOMETHING WRONG?
We will be posting a simple guide very soon about the Impact Score, including what actions generate more Impact.
DO WE HAVE TO USE OUR FIRST AND LAST NAMES WHEN WE REGISTER?
No. For those concerned about registering your first and last name, we encourage you to use an alias (alternative name). Don't worry, you will still be able to have full access to the site and to the prizes!
Keep the ideas coming! And remember, you can always use the form on the bottom right corner of the Dashboard page to send us comments. Or you can send an email directly with any comments or concerns to
support@fanfamilyexperience.com
Thanks again!
TEAM FFE