Jennifer was my coordinator (replaced Lynn) for my May 26, 2005 vow Renewal at the wedding pavilion. She is very nice and friendly and accomodating (I brought my own pew bows and unity candles, that she set up for me). She responds quickly to emails, even if it is a message saying I will get to the content soon. There was a mistake on the limo company's part, and mistakes happen but Jennefer and FTW recognized the mistake and took measures to make our day magical despite the error.
Also know that these people are extremely busy so if you know there is something you want be sure to write it down and remind them.