itinerary changed, do they honor cabanas on CC?

[aly58991]

i am not concierge, i have fallen victim to the fantasys 7 night sailings going to 4 nights. i have gotten many different answers from DCL, do they honor the CC cabanas? or do they make you start from scratch

 

[sethschroeder]

What?

 

[PrincessShmoo]

What?

I believe OP is asking - if they already had a cabana reservation (on their 7 night) will there still be a cabana reservation with the new itinerary, or will they need to go through all the reservation process for activities again.

 

[aly58991]

since the itinerary changed, i have heard 2 different answers as to whether or not ill still get the cabana i had booked for castaway day.

 

[Lawdawg]

i am not concierge, i have fallen victim to the fantasys 7 night sailings going to 4 nights. i have gotten many different answers from DCL, do they honor the CC cabanas? or do they make you start from scratch

my understanding from Shoreside Concierge is that the one you currently have stays in place for one of the stops, but new requests will have to be made for cabanas on the 2nd stop.

 

[aly58991]

my understanding from Shoreside Concierge is that the one you currently have stays in place for one of the stops, but new requests will have to be made for cabanas on the 2nd stop.

do you know if this applies if you are non-concierge still? i am just having a hard time hearing that from disney guest service, but i have heard concierge say that the cabanas would be honored for concierge

 

[Lawdawg]

do you know if this applies if you are non-concierge still? i am just having a hard time hearing that from disney guest service, but i have heard concierge say that the cabanas would be honored for concierge

I do not know the answer to that question. We are sailing concierge, so I am just relaying what Shoreside Concierge has told me. I don't have any information otherwise. I'm sorry.

 

[HiStitch626]

i am not concierge, i have fallen victim to the fantasys 7 night sailings going to 4 nights. i have gotten many different answers from DCL, do they honor the CC cabanas? or do they make you start from scratch

Has your reservation already changed to the new Itinerary in your DCL account?
If so, when you looked at the port excursions for your CC day, is the cabana still listed? If it is, then I would assume you are good.

 

[aly58991]

Has your reservation already changed to the new Itinerary in your DCL account?
If so, when you looked at the port excursions for your CC day, is the cabana still listed? If it is, then I would assume you are good.

unfortunately where my anxiety lies is its still not showing up in the account, i got my email and reservation number and all that but its not linking online yet.

 

[orum]

My TA said we won't be able to add the reservation number to our account until 8/25.

 

[Pinky3]

I actually talked with DCL rep - was told nothing will carry over from the 7 night to the 4 night - have to start over and no priority will be giving to platinum or gold Castaway members.

 

[SnowWhite2]

I'm not on that sailing but I would be upset if nothing carried forward.

 

[epcotrulz]

I had booked a cabana on the second Castaway Day then Disney went and canceled it and I guess took it for concierge guests. Very annoying….

 

[HiStitch626]

I actually talked with DCL rep - was told nothing will carry over from the 7 night to the 4 night - have to start over and no priority will be giving to platinum or gold Castaway members.

I suppose they are expecting lots of cancellations.

It's too bad if you had things booked on CC originally that they couldn't leave those and then open up the second day to everyone else. I am not sure how they would do priority since everyone is within the 75 day window.

 

[aly58991]

I had booked a cabana on the second Castaway Day then Disney went and canceled it and I guess took it for concierge guests. Very annoying….

they were explaining that was what they did on the phone to me today and i said that made no sense, i understand they still deserve priority but they shouldnt be holding extras THIS CLOSE

 

[aly58991]

I suppose they are expecting lots of cancellations.

It's too bad if you had things booked on CC originally that they couldn't leave those and then open up the second day to everyone else. I am not sure how they would do priority since everyone is within the 75 day window.

thats what i cant understand, just put everyones CC plans on one day, and open it as a free for all for the other. i dont get why thats so hard