It was bound to happen, I guess (update pg 2)

[Granny]

I've always found Member service to be excellent and well informed.

I think that prior to this call, Diane probably would have written the same comments!

So what we need is a credential in the Member Services system by our name indicating "veteran status as a DIS board member".

The basic effect would be to inform the MS cast member that if the credentialed member is requesting a specific action, and the cast member is unsure or confused about it, just process the request or get help; because, we are probably right! Don't argue, don't say it can't be done, just get a supervisor and save us all a lot of grief

Of course, the credential would be person specific, as many DIS spouses don't study as hard as they should

Maybe we could take an annual test or something to keep the credential active

An excellent idea, sure to enhance MS efficiency and accuracy!

 

[dianeschlicht]

Update;
I did indeed send the letter to Member Satisfaction to complement the MS castmember I worked with on Friday. I purposely did NOT mention the name of the one who gave me bad service on Thursday though. Mostly because there was no real big issue caused by the gaff, and the point of my email was to complement, not complain.

 

[dianeschlicht]

Update;
I did indeed send the letter to Member Satisfaction to complement the MS castmember I worked with on Friday. I purposely did NOT mention the name of the one who gave me bad service on Thursday though. Mostly because there was no real big issue caused by the gaff, and the point of my email was to complement, not complain.

Today is Tuesday, and I got a wonderful call from DVC member satisfaction! She thanked me for leaving a complement for Delphine, and said that she would pass that on and give her a "way to go" pat on the back. She then asked about the name of the MS CM I had the day before. I did not have that any longer, but told her when I had called, and she was going to go back and check the phone records to make sure that person got cleared up with more training. I guess that is more than what I expected!

The moral of the story is.....ALWAYS contact Member Satisfaction...if it is to complain OR complement!

 

[lugnut33]

Take me with Diane!! Please??

 

[disneydenisel]

Today is Tuesday, and I got a wonderful call from DVC member satisfaction! She thanked me for leaving a complement for Delphine, and said that she would pass that on and give her a "way to go" pat on the back. She then asked about the name of the MS CM I had the day before. I did not have that any longer, but told her when I had called, and she was going to go back and check the phone records to make sure that person got cleared up with more training. I guess that is more than what I expected!

The moral of the story is.....ALWAYS contact Member Satisfaction...if it is to complain OR complement!

This is really a nice ending to your story! I will remember to always contact Member Satisfaction in the future! Nice follow-up on their part!

 

[spiceycat]

hey at times when I know it is confusing - ask the MS how long have you been there - if less than 2 years - will call back.

the best that I ever got was I think the same lady - at the time she had been there for 10 years and was GREAT.

but did not send an email to MS on her great service. so shame on me.

Diane you did great!

 

[jekjones1558]

The moral of the story is.....ALWAYS contact Member Satisfaction...if it is to complain OR complement!

Good point, Diane. I have often left compliments for specific MS CMs at the end of the phone survey when I call MS. But I have no idea what follow through there is. A couple of times I have even sent thank you notes and/or gifts to MS. I don't know the chain of command so it could well be that Member Satisfaction is the best option.

 

[dianeschlicht]

Jean, I am convinced that Member Satisfaction IS the way to go. I think for both booking AND resort stays.