Is what the CM on the phone said about waitlist correct?

[sndral]

At 6 am (west coast time) I was on the phone w/ MS to try and change the first 3 nights of my 10 day stay from AKV to BWV. The first night I wanted was not available. The CM said that if I wait listed those three days and it came through those 3 days of points would be canceled from the 10 day AKV reservation and applied to the new 3 day BWV reservation - is this true? She asked if it was ok to borrow to fill the reservation and I initially said no, but she assured my that the above is the way it would work and thus I would not need to borrow points. But she also said that the instructions to do it that way would show up in my comments on the site and I don't see those instructions.
Given my experiences w/ Disney CMs not knowing what they were talking about in the past (not being critical - just being a realist) but not having any experience w/ DVC CMs I though I'd check w/ the experts here - did she explain it to me correctly?

 

[disneynutz]

The waitlist is on the member website but not the instructions. You are trusting that the CM did their job correctly. Many of us call back to verify.

I now use the contact form on the member website when ever possible and I keep a record of the request. I seem to have less errors when the CM's aren't on the phone.

Bill

 

[Judique]

I recently had a waitlist filled where something had to be cancelled to fill the request. Member Services called me to clarify what I wanted to do.

I wasn't sure what was going to happen as I didn't have enough points in the use years to book or borrow. I knew I would have to cancel part of an unrelated reservation, but hadn't made a firm decision, and didn't want to cancel before I knew the waitlist would open.

When the day I needed opened up and I got the call, I was able to cancel part of another reservation.