Is there a reason why Disney phone lines are so busy today (Aug. 1)?

[danacath]

So, I've been on hold for over 90 min. now and I'm just curious if anyone has a clue why today would be such a busy day for the Disney phone lines-- free Disney dining window just open up? 3 or 6 month window for some special event? some new restaurant that I'm not aware of? I've been on hold this long for Christmas and Easter break reservations, and the opening of new restaurants, but that's about it. We got our itinerary in the mail and Magical Express details are goofed up. I was trying to get it straightened out before I leave for Denver tomorrow since our trip is just a few weeks away.

Okay, I'm now hearing round 2 of the music loop.

 

[mirage0306]

Free dining and a room only offer were just released for the fall.

 

[Momto8]

Yes, FD just opened up today for end of September 29 to December 22.

 

[Mickey&JoshNut]

So, I've been on hold for over 90 min. now and I'm just curious if anyone has a clue why today would be such a busy day for the Disney phone lines-- free Disney dining window just open up? 3 or 6 month window for some special event? some new restaurant that I'm not aware of? I've been on hold this long for Christmas and Easter break reservations, and the opening of new restaurants, but that's about it. We got our itinerary in the mail and Magical Express details are goofed up. I was trying to get it straightened out before I leave for Denver tomorrow since our trip is just a few weeks away.

Okay, I'm now hearing round 2 of the music loop.

I would call Magical Express directly at 1-866-599-0951, they should be able to correct any flight info.

 

[sammyjo1871]

So, I've been on hold for over 90 min. now and I'm just curious if anyone has a clue why today would be such a busy day for the Disney phone lines-- free Disney dining window just open up? 3 or 6 month window for some special event? some new restaurant that I'm not aware of? I've been on hold this long for Christmas and Easter break reservations, and the opening of new restaurants, but that's about it. We got our itinerary in the mail and Magical Express details are goofed up. I was trying to get it straightened out before I leave for Denver tomorrow since our trip is just a few weeks away.

Okay, I'm now hearing round 2 of the music loop.

It's been crazy all day. Disney released free dining and room only discounts for fall today. I was on hold for 2 hours tonight, finally got thru and lucked out on a discount. Some had reported waiting over 5 hours earlier today!!!

 

[danacath]

I would call Magical Express directly at 1-866-599-0951, they should be able to correct any flight info.

Sure wish I had posted my question here earlier. I could have skipped the 121 min. phone call! The CM told me to call that number, too. I would have done that originally, but I wasn't sure if they'd be able to help me, since I wasn't even listed on our itinerary. They only had my husband listed for Magical Express. (We're flying down on separate flights, using up some frequent flyer miles with 2 different airlines, so that's probably what goofed things up.) Anyway, it's all straightened out now.

So it was a new free dining window today, eh? Well, I hope everyone that called in got the free dining and resort that they wanted. I sure picked a heck of a day to call!

 

[Ravenne]

It's been crazy all day. Disney released free dining and room only discounts for fall today. I was on hold for 2 hours tonight, finally got thru and lucked out on a discount. Some had reported waiting over 5 hours earlier today!!!

That's what I read too. I'm glad I have unlimited voice on my cell, but I don't think my battery would last long enough for me to wait that long.

 

[traylorc]

I talked to a CM today who mentioned the phone system crashed because of the volume of calls. I couldn't even get through this morning, each attempt was met with a message stating all lines were busy.

 

[karriealex]

Thankfully I called exactly at 7 this morning and got right through. By the time the CM and I were done he told me there were 390 people on hold and this was at 7:10 AM

 

[lustergirl]

I talked to a CM today who mentioned the phone system crashed because of the volume of calls. I couldn't even get through this morning, each attempt was met with a message stating all lines were busy.

True and their webite is acting more funky than usual

 

[wiigirl]

I would call Magical Express directly at 1-866-599-0951, they should be able to correct any flight info.

 

[Disneyhayes]

I started looking online at 7am and then things went to crap and I started calling and then finally at 11:30am I got through and spoke to someone to book my ressie.