Inteview questions for Hospitality or FSFB

[mikelo]

Hello Everyone!!

I was wondering if anyone knows any interview questions that are specific to the Hospitality or FSFB roles. Thanks!!!

 

[KBaum]

Okay, the hospitality equivalent of the "Space Mountain" question was ...

"What would you do if someone requested a non-smoking room and all you had were smoking rooms?" (by now all the rooms are non-smoking so maybe they won't even ask this ... perhaps it will be about requests).

My answer was something about how first I hoped that I'd be trained on whatever the correct Disney protocol was but the main thing I would do is treat the other person like a human being. Talk to them, listen, understand and do whatever's in my power to help them. If we don't have something available do whatever I can to help them find something comparable - either at my resort or a different one.

Good luck!!! Just be yourself (well, provided you're nice, thoughtful, caring and sweet. If you're a jerk...DONT be yourself).

 

[lauraebeth]

They asked my boyfriend:

what would you do if you were working front desk at a resort(they used poly as the example) and a family returned from the parks, soaking wet, and really upset because space mountain shut down while they were in line. what would you do?

 

[mikelo]

Thanks for the replies!! Honestly, I have no idea what I would tell soaking wet guests who were turned away from space mountain! Offer towels, an amenity perhaps?

 

[lauraebeth]

well, my idea was to try and get some fastpasses for the guests for their next visit into the parks. particularly for space mountain if possible. I know fast-passes are usually pretty easy to come by if you know how to get them. . .so, I would think it's possible. . .idk if that's a good answer though.

 

[mikelo]

That's what I was thinking. Thanks for the info!!

 

[laundry]

for fsfb, i was asked a really broad question, something like what does being in this role mean to you or what do you think the job of a hostess is or something.

 

[joepic]

thanks for the insight everyone! Since Hospitality will be first on my list, this is very helpful!