DH teaches online classes and he usually brings his laptop to work on our trips. We live 3 hours away and tend to do 2-3 day trips. We haven't had any issues UNTIL our last stay in March at AKL. We had spotty access at best and he had to call and cancel his class (fortunately it was only one that trip). We were at Kidani and our room was at the farthest end from the lobby. It was so bad we could only check email sporadically. We discussed the issue with the manager after speaking with tech support (they weren't helpful). It was more to find out what we could do in the future rather than a complaint. Don't recall the exact details but bottom line is request a room near one of the access points or near the lobby. And as a prior poster mentioned all the hard wired connections have been discontinued, it's only wifi.