glenpreece
DIS Veteran
- Joined
- Oct 21, 2008
- Messages
- 1,424
Just returned home from the most nerve wracking insane trip WDW I've ever had.
The week started off fine, got to see some people I used to work with Sunday afternoon. Liked the Caribbean Beach resort until the bus system became very annoying. NEVER AGAIN. Kevin arrived from France as planned and we had a great couple of days.
Until Tuesday night when he had his bag stolen while we were at DTD for dinner at Earl. We reported it to Guest Relations (luckily there was a french speaking CM who helped Kevin and I) and we searched all over DTD in the garbage's etc. After hours of phone calls to Kevin's credit cards and locating the French consulate (in Miami) and calling the emergency line we made it back to CBR at about 1:00am.
Kevin's passport and everything was in his bag plus our safe key. I had to get the night duty manager to come open our safe so we could leave at the crack of dawn for Miami. Angie helped find us a way to Miami. This was a chore and they didn't even want to come until morning. I MADE them come and explained what happened.
Got up a couple hours later called for the "shuttle" to take to Miami which was over loaded and late. We left WDW at 7:30am and didn't get to the consulate until about 2pm. Thank God we called them and they knew we were coming etc. The "shuttle" we took was for Latin folks going from Orlando to Miami and took AGES. I was nearly jumping out of my skin as we meandered around Miami dropping people off. Needless to say this whole time I was a basket case and crying off an on the whole time and it wasn't even my passport!!!
After having to go get new passport photos taken and a big song and dance they gave Kevin a temporary passport, good enough to get him home. Ok all set but no way back to Orlando. So with Angie's help she helped us find a Greyhound bus that would take us. So we cabbed it from downtown Miami to the greyhound beside the airport. Not a nice place to be.
Since we were supposed to be going on the cruise the next day we now had to find somewhere to stay for the next 3 nights. Angie got us a room at Pop so that was taken care of. I called my insurance co and of course loss of travel documents/stolen id is not a valid reason to claim so we were out the money for the cruise. Oh well not too big of a deal just glad Kevin was going to be able to make it home. So we got on the greyhound that was late and we were off to Orlando.
After a few stops we made it to West Palm Beach where they did an immigration check. And to make it worse they didn't like Kevin's new passport and couldn't seem to understand that he lost his and this was a new one that's why there was no stamp in it from when he arrived. Kevin was nearly convulsing at this point. Then to make things worse my passport hadn't been stamped since last year so they thought I had been in the USA since March 2009!!!! I wanted to die!!!! Finally after about half an hour they finally got a hold of someone who verified Kevin's situation and then afte another wait they figured out I had cleared custom's in Toronto!!!
I was seriously ready to just scream at this point. We finally made it to Orlando at about 2am and then took a cab back to CBR. We slept for a few hours and then officially cancelled our cruise. Kevin had to retun some stuff he bought so he had some money for food. Luckily we were having bfast at the castle (prepaid for). We had our luggage moved to pop and headed to MK for a nice day filled with Princesses and Duffy.
We checked into Pop later on in the afternoon and spoke to a manager who "just had his wallet stolen" and knew what we were going through. He offered us help and gave us a $100 room credit so we could get some food etc. He than said he would call CBR and ask what else they could do for us/had been done for us.
We checked with him later and he hadn't heard back from CBR saying they knew nothing about what had happened. Each day I called the lost and found and nothing turned up and nobody seemed to care either (surprise?? No) I paid to have Kevin's tix replaced and extended even though we had been told he could have comped tix but now apparently not.
I called around and found out that nobody from Pop had called CBR about us and that yes they knew what had happened but now that we were at Pop that we were their guest no CBR's and it was up to them to deal with us. Ok fine so i went down to the front desk confronted Ryan who just happened to be on the phone with CBR right then and found out that they wouldn't help us out anymore unless it was computer access or forms to fill out etc. That we would receive no furthur financial compensation. Ok that would have been nice to know YESTERDAY so we could've found a western union and got some money. He called us later to say we should file a police report and a guest claims report. Uh WE DID THAT at DTD the night it happened. If he had talked to them he would've known that.
So anyways to top it all off the people I used to work with (Angie, etc) wanted me to ditch Kevin and go on the cruise anyways!!!!!!! They kept guilt tripping my about it until they left for the cruise. I was totally disgusted by this. And over the remainder of the trip couldn't believe how many people thought it was some sort of miracle that I stuck with Kevin and didn't ditch him to go on the cruise!!!!! Honestly it didn't occur to me once to do that. Serio0usly that is terrible and I can't even imagine why people would even consider it.
Ok I am done ranting, sorry I just really needed to get that all out. I plan on writing Guest Relations and saying how great Laurent was helping us. I stopped in Sunday night at DTD to thank him again and tell him what had happened. CM's like him are now few and far between.
Oh and yeah the parks were really busy and I was not feeling the chrtistmas spirit at all LOL. We still had a good time and we will def be friends for a very long time
The week started off fine, got to see some people I used to work with Sunday afternoon. Liked the Caribbean Beach resort until the bus system became very annoying. NEVER AGAIN. Kevin arrived from France as planned and we had a great couple of days.
Until Tuesday night when he had his bag stolen while we were at DTD for dinner at Earl. We reported it to Guest Relations (luckily there was a french speaking CM who helped Kevin and I) and we searched all over DTD in the garbage's etc. After hours of phone calls to Kevin's credit cards and locating the French consulate (in Miami) and calling the emergency line we made it back to CBR at about 1:00am.
Kevin's passport and everything was in his bag plus our safe key. I had to get the night duty manager to come open our safe so we could leave at the crack of dawn for Miami. Angie helped find us a way to Miami. This was a chore and they didn't even want to come until morning. I MADE them come and explained what happened.
Got up a couple hours later called for the "shuttle" to take to Miami which was over loaded and late. We left WDW at 7:30am and didn't get to the consulate until about 2pm. Thank God we called them and they knew we were coming etc. The "shuttle" we took was for Latin folks going from Orlando to Miami and took AGES. I was nearly jumping out of my skin as we meandered around Miami dropping people off. Needless to say this whole time I was a basket case and crying off an on the whole time and it wasn't even my passport!!!
After having to go get new passport photos taken and a big song and dance they gave Kevin a temporary passport, good enough to get him home. Ok all set but no way back to Orlando. So with Angie's help she helped us find a Greyhound bus that would take us. So we cabbed it from downtown Miami to the greyhound beside the airport. Not a nice place to be.
Since we were supposed to be going on the cruise the next day we now had to find somewhere to stay for the next 3 nights. Angie got us a room at Pop so that was taken care of. I called my insurance co and of course loss of travel documents/stolen id is not a valid reason to claim so we were out the money for the cruise. Oh well not too big of a deal just glad Kevin was going to be able to make it home. So we got on the greyhound that was late and we were off to Orlando.
After a few stops we made it to West Palm Beach where they did an immigration check. And to make it worse they didn't like Kevin's new passport and couldn't seem to understand that he lost his and this was a new one that's why there was no stamp in it from when he arrived. Kevin was nearly convulsing at this point. Then to make things worse my passport hadn't been stamped since last year so they thought I had been in the USA since March 2009!!!! I wanted to die!!!! Finally after about half an hour they finally got a hold of someone who verified Kevin's situation and then afte another wait they figured out I had cleared custom's in Toronto!!!
I was seriously ready to just scream at this point. We finally made it to Orlando at about 2am and then took a cab back to CBR. We slept for a few hours and then officially cancelled our cruise. Kevin had to retun some stuff he bought so he had some money for food. Luckily we were having bfast at the castle (prepaid for). We had our luggage moved to pop and headed to MK for a nice day filled with Princesses and Duffy.
We checked into Pop later on in the afternoon and spoke to a manager who "just had his wallet stolen" and knew what we were going through. He offered us help and gave us a $100 room credit so we could get some food etc. He than said he would call CBR and ask what else they could do for us/had been done for us.
We checked with him later and he hadn't heard back from CBR saying they knew nothing about what had happened. Each day I called the lost and found and nothing turned up and nobody seemed to care either (surprise?? No) I paid to have Kevin's tix replaced and extended even though we had been told he could have comped tix but now apparently not.
I called around and found out that nobody from Pop had called CBR about us and that yes they knew what had happened but now that we were at Pop that we were their guest no CBR's and it was up to them to deal with us. Ok fine so i went down to the front desk confronted Ryan who just happened to be on the phone with CBR right then and found out that they wouldn't help us out anymore unless it was computer access or forms to fill out etc. That we would receive no furthur financial compensation. Ok that would have been nice to know YESTERDAY so we could've found a western union and got some money. He called us later to say we should file a police report and a guest claims report. Uh WE DID THAT at DTD the night it happened. If he had talked to them he would've known that.
So anyways to top it all off the people I used to work with (Angie, etc) wanted me to ditch Kevin and go on the cruise anyways!!!!!!! They kept guilt tripping my about it until they left for the cruise. I was totally disgusted by this. And over the remainder of the trip couldn't believe how many people thought it was some sort of miracle that I stuck with Kevin and didn't ditch him to go on the cruise!!!!! Honestly it didn't occur to me once to do that. Serio0usly that is terrible and I can't even imagine why people would even consider it.
Ok I am done ranting, sorry I just really needed to get that all out. I plan on writing Guest Relations and saying how great Laurent was helping us. I stopped in Sunday night at DTD to thank him again and tell him what had happened. CM's like him are now few and far between.
Oh and yeah the parks were really busy and I was not feeling the chrtistmas spirit at all LOL. We still had a good time and we will def be friends for a very long time
