I'm not thrilled with Member Services today

[LIDisneyFan]

Usually I have found Memeber Services for DVC to be very helpful. But today I'm a bit annoyed.

While talking to MS last week, I asked if I could e-mail some Priority Seating rather than taking up 1/2 hour of their time and mine. None of them were 'tough to gets' - Not Cindy's for Breakfast or anything like that.

I was toldf I could send the e-mail, but to understand that if they couldn't confirm within a half-hour of my requested time, they wouldn't - seemed fair to me.

I just got an e-nmail back today stating that due to the changing nature of availablility to PS's, that they couldn't do this via e-mail.

Huh?

How is this different than me calling - either the time I requested is available or not - and they can do it at their convenience, and save me time on the phone.

Not a major thing - but isn't this the kind of thing MS should be doing for us?

 

[DebbieB]

I think this is their new policy. I think it's easier to just call, they can tell you if the time is available or not. If not, look for alternates. With e-mail, if it's not available, then they have to e-mail you back, asking what to do. Then you have to e-mail them back...too much back and forth. They can't really tell you what alternate times are available, because by the time you e-mail back they could be gone. It's an 800#, I'd rather call and get it taken care of right away. Do it in the afternoon when they are not as busy.

Part of the problem may be too that with so many new members, they are getting lots of e-mails to respond to, this is one less thing they have to deal with on e-mail, freeing up time to respond to member's questions.

 

[adamak]

I agree with LIDisneyFan. The rest of the world is communicating with email. Why can't MS do the same thing? Sure, they may not be equipped right now to respond back in timely fashion, but I believe if Disney want to be customer orientated, and save money, they need to start doing online reservation. They start with the room reservations already. They should start looking at dinner / activities / tours reservation online too.

It's really not that difficult. They can setup forms to be filled out online. First choice, second choice...etc. We are not that demanding. If I booked through email, all I need is a confirmation if my 1st/ 2nd / 3rd choices are granted. It would be much more convinent than callling MS, on hold, and then talk for 15 minutes.

 

[PamOKW]

For whatever reason, MS did go backwards on this one. I know I got something in writing, either VM or the handbook, stating that they wouldn't do airline, car or PS via e-mail or fax. The only thing I can figure is that they ran into problems.