I wish disney would allow you to modify resort changes online!!!!!

[buzznina]

I agree 110%!! I HATE talking on the phone let alone waiting on eternal hold. i can get it done online in less time than i would have to hold. It would be so much easier and less time consuming for CM.

I would have to disagree that this would be less work for CM's. For every 1 person that would do it correctly there would be 10 that did not and they would be calling and complaining and blaming it on everything but themselves.

 

[Kat016]

I would have to disagree that this would be less work for CM's. For every 1 person that would do it correctly there would be 10 that did not and they would be calling and complaining and blaming it on everything but themselves.

That's very true....sorry, I was thinking of perfectly capable people lol

 

[maxiesmom]

Oh no! Which resorts were you at?

Downgraded? At the Music, both times.

Requests not getting met? POR, The Poly, CSR, POFQ, CR

 

[aaarcher86]

I'm actually kind of glad they don't. I can only imagine how many people would screw up their own reservations with that website, or even the old one.

I can think of at least 10 different scenarios that could happen with online modifications.

 

[Shell54]

I wish they would too!! I called yesterday afternoon to modify a reservation and was on hold for 20 minutes..gave up..I had things to do. Called back today..on hold for 35 minutes to get a live person finally and then they disconnect me. I was so mad. Called back again this afternoon only on hold for 10 minutes..make my changes with a nice CM...finally. Most of us are computer savvy enough to make simple changes or cancel ressies ourselves. They let you cancel dining ressies on line..why not resort.