I was suspended from Ebay

MaryAnnDVC

"Mare", DISing since '99; prefers being tagless
Joined
Feb 9, 2001
Messages
14,950
I don't "Ebay" very much...never sold, just buy...less than 25 items in the last 2 1/2 years, none more than about $40/$50. The other day I decided to look at Ebay, after not going on in awhile (last auction won was in November, for about $5 including shipping!) A pop up appeared, saying my acct had been suspended! And, that I had been informed in an email...which I had, but I always ignore Ebay emails. Here's part of the first email:
In an effort to protect your eBay account security, we have suspended your account until such time that it can be safely restored to you. We have taken this action because your password may have been compromised. Sometimes this happens when members respond to an email asking for personal information. Although those emails appear to come from eBay, they are really sent by people attempting to gain access to your account. Although we cannot disclose our investigative procedures that led to this conclusion, please know that we took this action in order to maintain the safety of your account.
I NEVER responded to any other emails from "ebay" before, nor have I given out any personal information.

Through a series of back and forth emails, including sending THEIR emails to spoof@ebay.com to be sure I was actually dealing with Ebay (which I assumed I was, since my account IS suspended) and them informing me that yes, they WERE from ebay and NOT scams, the bottom line is...I need to send them a copy of my driver's license or something else that will prove who I am.

This ever happen to anyone else? Any idea what may have started this whole thing?
 
Dan, as soon as I saw that you had replied, I pictured you sitting there shaking your head, thinking "NOW what?!" LOL I don't know...why me?? :crazy:
 

I don't know, but that makes me nervous.

Can you just cancel that account and make a new one instead?
 
Dan, from that Ebay link:
Help us keep our community safe. If you have any doubt whether an email is from eBay, forward the message to spoof@ebay.com immediately. Don't alter the subject line or forward the message as an attachment - doing so makes it more difficult for us to react quickly.
That's what I did...and they responded that it IS from them. Plus...my Ebay account IS suspended...I can't do anything on it, so I would imagine that that would have had to have been an Ebay action.

Rajah...believe me, it's made me nervous too. Someone did tell me that she had to forward a copy of her driver's license to PayPal to straighten out her acct there that she screwed up the password on, and everything got straightened out.

Don't know...I'm still a little :confused:. Can't imagine how/why this all came about.
 
Ebay does not usually suspend anyone unless you have broken the rules.... but if you ARE suspended I would write a letter DIRECTLY to ebay not from a link or anything associated with this letter.

DH says since a drivers license wasnt part of the original sign up hes not sure how that would help......

Here is a copy of something we just got that may help:


Think it is okay to click that link if you can see a URL in the Status bar, Address bar, and/or Title bar of the Outlook Express and/or Internet Explorer windows?


If you place your mouse pointer over a hyperlink (website link) in Microsoft Internet Explorer, Microsoft Outlook Express, or Microsoft Outlook, the URL (address) of the website appears in the 'Status bar' at the bottom of the window. When a link is clicked and Internet Explorer opens, the address of the website appears in Internet Explorer's 'Address bar', and the title of the WebPage appears in the 'Title bar' of the window.


Malicious users can create links to a deceptive (spoofed) website that displays the URL to a legitimate looking website in the Status bar, Address bar, and/or Title bar. For example, a link showing http;//www.ProtectYourself.com may be spoofed and actually take you to http;//www.InstallATrojanOrVirus.net. You would not be able to tell that you were on InstallATrojanOrVirus.net just by looking at the WebPage, Status bar, Address bar, and/or Title bar. Malicious users change attack styles constantly and create spoofed websites by using tactics other than those discussed here.



You can help protect yourself from spoofed Websites. By receiving e-mail in text format rather than in HTML so that the actual URL of a web link will be displayed.


Do not click any hyperlinks that you do not trust; never click a link sent to you from someone you do not know. If you have doubts about a link, type the URL into Internet Explorers Address bar yourself rather than clicking the link.


Verify the name of the server providing the page you are viewing before you enter any sensitive information, always verify that the Website is using Secure Sockets Layer/Transport Layer Security (SSL/TLS) and that there is a lock icon in the lower right Status bar. Double-click on the lock icon and check the name that appears next to 'Issued to'. Compare the website name found in the digital certificate to the URL of the website. If they do not match then leave the website immediately. If the Website is not using SSL/TLS then DO NOT send any personal or sensitive information. SSL/TLS helps protect information by encrypting it as it is sent across the Internet and also helps prove that you are sending data to the correct server.



Note: The lock icon will not appear if the Status bar is disabled. To enable the Status bar if it is disabled, click 'View', then select 'Status Bar'.


Do not take any chances with your sensitive information. If you suspect the authenticity of a website, leave it immediately.



There are ways you can attempt identify a spoofed Website, URL or malicious hyperlink. You can use Javascript commands, Internet Explorer's History bar, open a new instance (new window) of Internet Explorer and paste in the suspicious URL, or better yet, before you click the link - try to identify the actual URL of the hyperlink.



Before you click the link - attempt to identify the URL of a hyperlink.

Doing this you can see the actual full URL for the hyperlink.
Right click the hyperlink,
Select 'Copy Shortcut'.
Open a text editor, notepad will do.
In the toolbar at the top of notepad,
Click 'Edit',
Select 'Paste'.
A spoofed URL might have one or more of the following:
%00
%01
@


For example: http;//www.ProtectYourself.com%01@InstallATrojanOrVirus.net would actually open InstallATrojanOrVirus.net but the URL in the Address bar or the Status bar in Internet Explorer would show as http;//www.ProtectYourself.com.

Imagine this, http;//www.ProtectYourself.com%01@InstallATrojanOrVirus.net/uninstallwindows.vbs? This would trigger a download of uninstallwindows.vbs! Pretty darn sneaky!



Protect yourself and do not click that link!



Open a new instance (window) of Internet Explorer and paste the URL into the Address bar.
In the Address bar of the current Internet Explorer window,

Select (highlight) the text in the Address bar,
Right click the text,
Select 'Copy'.
Close then reopen Internet Explorer.
Right click in the Address bar,
Select 'Paste'.
Press 'Enter' on your keyboard.



Use Internet Explorer's History bar and attempt to identify the actual URL for the current Website.
Click 'View',
Select 'Explorer Bar',
Click 'History'.
Compare the URL in the Address bar with the URLs that appear in the History bar on the left.

Use caution when you type script into the Address bar. Script typed into the Address bar can take the same actions on the local system as could the currently logged on user.


Identify the actual URL for the current Website using a Javascript command.
By using a Javascript command in Internet Explorer a message box will show the actual URL for Website you are on.
Type (or copy and paste) the following command into the Address bar then press 'Enter' your keyboard:
javascript:alert("Actual URL address: " + location.protocol + "//" + location.hostname + "/");



Or for a more complete description of the URL, copy and paste the following Javascript command into the Address bar.
javascript:alert("The actual URL is:\t\t" + location.protocol + "//" + location.hostname + "/" + "\nThe address URL is:\t\t" + location.href + "\n" + "\nIf the server names do not match, this may be a spoof.");



Compare the URL in the message box with the URL shown in the Address bar. If they do not match, it is likely that it is a spoofed site misrepresenting itself. In this case, close Internet Explorer and exit the site or press ALT+F4 on your keyboard.
 
The driver's license would prove who I am. To register for Ebay, you do need to provide all the info on the driver's license (except the number, height, weight)...name and address.

I certainly haven't broken any rules...I'm sure of that. I've bid on items only (no selling), winning 25 times in the last 2 1/2 years, pay promptly with PayPal (just to be safe, I checked my PayPal account and changed THAT password, so that's fine), leave good feedback, and have gotten good feedback (100% positive). Ebay's initial email said that my "password may have been compromised." So I'm assuming there's some outside influence going on here. It's just so weird, coming out of the blue, and then there's this line from their email:
Although we cannot disclose our investigative procedures that led to this conclusion, please know that we took this action in order to maintain the safety of your account.
Very strange.
 
Mare:

If this helps, I got the same email... but here's the kicker.. I DONT HAVE AN EBAY ID!

My DH does, but its on a different email account. I did have a half.com ID from about 3 -5 years ago before Ebay took over. I know Ebay took over half.com (I sold and not bought anything), but I haven't used it in a long time.

This ID was only associated with half.com, and I didn't use it in at least 4 years.

So anyway, if I ever decide to get an Ebay ID, I will have to start from scratch!
 
No, Cindy, that doesn't help...it just confuses me more. LOL Wierd stuff, huh? :confused: :crazy:
 
How long ago did you use the ID? I did get the email, and deleted it.. thinking I dont have an ebay Id... and then I realized that my half.com ID is probably associated with Ebay now...

(I don't even remember my half.com ID!)
 
I had my account suspended last Fall. I, too, was told it was for security reasons. I don't believe I responded to e-mails from them. I believe I went directly to the web site and sent correspondence to them from there. They wanted me to change my password. After about a month I was good to go again.

TC:cool:
 
Originally posted by MaryAnnDVC
The driver's license would prove who I am. To register for Ebay, you do need to provide all the info on the driver's license (except the number, height, weight)...name and address.

.
------------------------------------------

Okay - now you've got ME curious as well.. I've been buying and selling on eBay since last spring and I was never asked for any info that was on my driver's license except my name and address and they didn't ask specifically for that info from my driver's license..

Something just doesn't sound right and I would be very reluctant to send anyone a copy of my driver's license.. Have you tried re-registering again from scratch - with a new user name - like you had never been a member at all?

There's a gal that frequents these boards (but mostly my eBay thread on the Budget Board) that I'm pretty sure could help you figure this out.. She's on vacation right now, but she's still checking in on the boards every now and then, I think. Why don't you post this on my "Ebay your way to Disney" thread over on the BB? Hopefully she'll see it and offer some suggestions..

The end result of this could be VERY important for all of us eBayers to have in case we should receive the same email/suspension notice..
 
No advice or info from here -

Just wanted to say that you are such a rascal, Mare!:cool:
 
Originally posted by C.Ann
I was never asked for any info that was on my driver's license except my name and address and they didn't ask specifically for that info from my driver's license.
That's what I'm saying...the info on my driver's license (my name, address) would prove that I'm the same person registered to the account...I'm not saying they want any other information from it...just that a driver's license is an official document. I'm not sure what you mean by "FROM"...unless I've moved since registering (which I haven't), the info should be the same as on my registration.

I prefer not to re-register for a couple of reasons. A) I've got 100% positive feedback; only 20-something, but still, and B) I'm reluctant to just drop the issue, because I do want to know what the heck is going on, and how it may affect me, with this account or a new one or on the Internet in general...?? I just don't know what to think! Would love to hear what the DIS Ebay expert has to say...I think I will post on the Budget Board...thanks!!

TC, I don't think I can even change my Ebay password...it's frozen.

I know Bernie...I'm just a wild woman getting involved in illegal Internet auction activities! LOL Must have had something to do with the last auction I won...all $4.25 of it!
:teeth:
 
Yes, Dan posted the link too, and I had already seen it when I was trying to figure out what to do. I forwarded the emails I received from "Ebay" to spoof@ebay.com, as they say on their website, and they did confirm that the emails had came from them. Also...my account IS suspended...I would imagine that that action would have to have come from Ebay, and not a scammer.
 
After sleeping on this last night, Mare, I still say that this is very weird. Is there a way to call (phone) Ebay?
 
I believe I got this same email and my account was frozen. I did not so anything wrong. Someone stole my identity on ebay. They changed my email address and must have done something funny, which Ebay recognized was unlike me. They froze the account. Somehow, this scam artist got my password. I had to change my email password and my Ebay password so that they were different. Ebay helped me (on line) to do this. It took about 2 days and everything was A OK. Good Luck!
 












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