I went out to eat for my birthday this past Saturday to a Saltgrass. Spent 200 for 3 people, server was amazing. I intended to use my birthday reward, and gift cards. The manager took the check to do the gift cards since the server was seated a large party. The manager confirmed I was using my birthday reward. Well, the computer glitched and while she applied it didn't take off the $25. The manager did not hand me back the empty gift cards, or my select club card. I didn't realize she didn't hand me back my card because I was trying to figure out why my total was higher than it should have been. Had to leave because my dad was outside waiting. I don't drive.
Manager called me 10 minutes later telling me she forgot to give me my select club card back. I mentioned the reward not showing up, she said she would put it back on one of the e gifts, and that she was holding my card for me in the office when I could get by. She thanked me and hung up before I could tell her anything else.
Of course she never put the money back on one of the e gift cards, so I just said I am not sweating it. I went online and request a new select club card, it asked my why. I said the restaurant kept the card.
Well the restaurant called me back today. They kept said they would have mailed me my card. I said it was okay I requested a new one. Then he said my reward was still on my card, I said I know it was, but it is going to expire, and it was fine. I told him I didn't drive and wouldn't be able to make it back up there. I said I had a great server. I said I was ok and I understood it all happening because it was a Saturday night and busy. I made sure to keep my voice polite and positive. He said he would mail me a gift card; I said it wasn't necessary. He kept insisting, saying he wanted to give the gift card. His tone was that of he was just placating a tantrum.
That second call made me not want to go back to the restaurant at all. I completely understand how it happened and the computer glitch. I never said I wanted a refund or gift card to begin with. I just mentioned it to tell them the computer was glitching, which is what I told the first manager.
Edit: I never asked for a call back or even filed a complaint. I think when I ordered a replacement rewards card, it triggered a callback.
Manager called me 10 minutes later telling me she forgot to give me my select club card back. I mentioned the reward not showing up, she said she would put it back on one of the e gifts, and that she was holding my card for me in the office when I could get by. She thanked me and hung up before I could tell her anything else.
Of course she never put the money back on one of the e gift cards, so I just said I am not sweating it. I went online and request a new select club card, it asked my why. I said the restaurant kept the card.
Well the restaurant called me back today. They kept said they would have mailed me my card. I said it was okay I requested a new one. Then he said my reward was still on my card, I said I know it was, but it is going to expire, and it was fine. I told him I didn't drive and wouldn't be able to make it back up there. I said I had a great server. I said I was ok and I understood it all happening because it was a Saturday night and busy. I made sure to keep my voice polite and positive. He said he would mail me a gift card; I said it wasn't necessary. He kept insisting, saying he wanted to give the gift card. His tone was that of he was just placating a tantrum.
That second call made me not want to go back to the restaurant at all. I completely understand how it happened and the computer glitch. I never said I wanted a refund or gift card to begin with. I just mentioned it to tell them the computer was glitching, which is what I told the first manager.
Edit: I never asked for a call back or even filed a complaint. I think when I ordered a replacement rewards card, it triggered a callback.
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