I think I got screwed by MS

[goofydiz]

I called MS today to extend my waitlist for my upcoming trip. I had a reservation for a 2BR at SSR. While I had them on the phone, just for the heck of it, I inquired about availability on a 1BR. He informed me that there were no 1BR's left. I told him just extend my waitlist at BW. That was the end of the conversation.

Quite a few hours later, I got online and noticed my points were credited and my reservation was changed to a 1BR. I looked into my points history and he evidently cancelled my 2BR and re-booked with a 1BR. How can he do this without my knowledge. I didn't even tell him I wanted the 1BR. Besides he said there was no availability. Where did he magically find this room? Do I even still have a reservation? What if I get there and I don't have a room?

I just found this out about 10 minutes ago and MS is closed. I will call them in the morning. But now I have 47 points credited to my account that I can't do anything with.

 

[TisBit]

Is it possilbe that he thought you were trying to waitlist for a 1 bedroom and he modified your WL, which also came through today?

 

[disneynutz]

Call MS tomorrow and explain your situation. If the Adviser doesn't give your satisfaction ask for a Team Line Manager.

Good luck.

 

[DisDaydreamer]

Call MS tomorrow and explain your situation. If the Adviser doesn't give your satisfaction ask for a Team Line Manager.

Good luck.

Ditto... Don't hesitate...

 

[jblrn2b]

What was the result of talking with MS?

 

[DebbieB]

What was the result of talking with MS?

They can't call until this morning.

 

[goofydiz]

Is it possilbe that he thought you were trying to waitlist for a 1 bedroom and he modified your WL, which also came through today?

No, I double checked with him when he was doing the Waitlist that it was for a 2BR at BW.

Call MS tomorrow and explain your situation. If the Adviser doesn't give your satisfaction ask for a Team Line Manager.

Good luck.

I'm calling 1st thing when they open.