I Love Southwest!

[Bo'sMom]

I travelled from PVD to MCO in late October for an anniversary trip on the DCL. I had purchased my tickets in early May of last year and found a reduced flight in early July. I received a credit for future travel of $180.00 at that time. I called them recently and told them that I would not be travelling by July 2 and asked if I could extend it. I also told them that I had hoped to get an actual refund but I was told when I had called months ago, that I was not entitled to a refund but to a credit instead. She looked up my record and told me that as a gesture of goodwill, they would return the credit to the credit card that I used at the time of purchase. I just got the credit back to my credit card only one week after they said I would get it. I just luv them.

 

[Alice Sr.]

I totally agree. I haven't flown them in probably 10 years but after booking our June trip with them and getting a $200 credit because the fairs went down and the excellent customer service I have gotten everytime I call I will be making them my 1st choice from now on.

 

[DonnaL]

I agree with both above posters. I just love SW also. We have always had excellent customer service from them and I absolutely love the fact I always have a credit waiting to be used!!!! I've said many times they have the best customer service in the industry..........I will ALWAYS choose SW over any other airline in the same market. I know word is out about ticket prices rising due to the fuel costs, but, even if prices do become comparable to other airlines, IMO, the customer service says it all.

 

[PrincessSophie'sMom]

Now will they automatically issue a credit to your account if the rates go down or do you have to notice the change and call to request it?

 

[gw_lit]

Now will they automatically issue a credit to your account if the rates go down or do you have to notice the change and call to request it?

You have to notice the change and request the credit.

 

[rdsx28]

I love them as well! Last November we booked a flight out od PVD also. I got a cheaper Ding fare for a portion of the trip and was told 2 different stories from the operators. I called customer service they told me what to do and upon my return I called back as instructed and was also given a refund on my credit card within a week.They were great to deal with!