GlamMistress
Resident Metalhead
- Joined
- Jul 18, 2017
- Messages
- 1,691
On mine, I see my CSR, Apple Pay, my Amex Plat and Uber Cash. Included in the total amount of my Uber cash is my $15 Amex credit for Oct. plus some Uber gift cards I had loaded on to my account. In the past, when I had Amex credits available in my account, Uber took them first automatically and then charged any balance to my cc (since I only recently added some gcs to my account). Now, unless you manually select away from your cc (after typing in a destination but before selecting a car) and to Uber Cash, Uber will charge your credit card and won't use your Amex credits. Ridiculous change anyway and even more ridiculous to do it without notifying riders. Customer service has already heard from me via email (where I am having a very unsatisfactory exchange with barely coherent responses from CS), and I've taken to Twitter.
It's wild because under Payment Methods I have three Amex accounts listed then under Credits the $15 for the plat for the month. Literally nowhere do I have Uber Cash. The only times I've ubered, the app has just taken my plat credits as you mention. I even have a Barclays Uber credit card but that works a little different.
On my front door, I have a green box that says "buy uber cash" - I click it and it still doesn't show up under payments. Wild.
Maybe I need to update my app or something. This is a crappy change.