We've had Geico in the DC metro area for years. They have great customer service.. are really friendly, very patient (I don't understand half the documents they send us, and always call to have them explained)
Our rates are consistent.. and they've even gone down occasionally, like when it's been a few years since a speeding ticket.
I know DH had a claim a few years ago for his car.. but I don't remember the exact circumstances.. but I don't remember there being any problems or it taking a long time.
I'll say this .. and I know you guys will understand.. lol.. They always seemed very 'Disney-like' in their customer service.. they must really train their people very well. I've called them many times over the last 7-8 years.. renewal, payments, questions.. and I have never ever had a rude or impatient customer service person! I can't say that for the phone company, cable or others! They also are often on the lookout to save you money

When you call, even if it is for a payment.. they will sometimes ask you a couple of questions and kind of review your account.. over the years they've lowered my rate several times that way!
..The only other company I've thought about calling is the one that says they will compare their rates, to the rates of 3 other companies for you.. but haven't ever gotten around to it.
--Heather