I just Luv Southwest!!!

[DonnaL]

Long story short here......back in May while flying from PHL/MCO our flight had a mechanical issue while in flight ...... we were approximately near the mouth of the Chesapeake Bay when the pilot informed us he needed to divert to Baltimore National......we turned around and after a nervous 45 minutes......and fire engines waiting for us on the ground......we landed safely.
SW mechanics made the decision to take us off the plane and not to try and repair the problem while we waited (thank goodness). Within an hour, SWA had another plane (which was supposed to overnight in Baltimore) at the gate ready to continue our flight to MCO. We arrived safely at MCO less than 2 hours later than we should have. Upon our return home I emailed SWA customer service and complimented the wonderful, speedy way the situation was handled. When delayed on other airlines it's like pulling teeth to get information. We were kept informed by the gate agents during our hour wait and given instructions for reboarding the new plane.......since we didn't have boarding passes anymore. Everything went very smoothly. I received an email from SWA customer service a few days later thanking me for my complimentary email. End of story.....right......wrong. Last night I received an email from the SWA customer service department along with vouchers toward a future flight for both myself and my husband (who was with me in May). How awesome is that? I will repeat what I have said in the past..........Southwest Airlines is the absolute BEST in the business. I can't even imagine getting something like that from any other airline. I simply wanted to compliment both the flight crew and the gate crew for handling the situation so swiftly and efficiently............so now, we have a free ticket for our January trip!!! I LUV SWA!!

 

[samano]

Great story! I love Southwest too...

Much like I am a WDW customer for life, I am also a SWA customer for life...

 

[seadd67]

Oh ya today I was shopping for return flight back to Seattle from Orlando. Discovered the they have a 48 hour sale going on. I was able to geta rt ticket In Oct for 420.00! I was looking at a total cost of about 550.00!!. More money for Mickey.

 

[seadd67]

Oh ya today I was shopping for return flight back to Seattle from Orlando. Discovered the they have a 48 hour sale going on. I was able to geta rt ticket In Oct for 420.00! I was looking at a total cost of about 550.00!!. More money for Mickey.

Sorry about that, I forgot to mention that was for two of us!!

 

[Telcogirl]

Southwest Airlines is the absolute BEST in the business.

 

[Dizzyworld]

We love Southwest too. I just wish I could get a good price on our return flight. It is $200 more than Airtran for two of us.

 

[luvmy3jewels]

I completely agree! SW has the best customer service of any airline that I have flown with to-date. Last October, dh and I ended up on a different airline (JetBlue) for an international flight and noticed that their crews were very grumpy and unpleasant to be around. Then in Dec, we ended up flying on American and even had one flight that was delayed because the pilot and co-pilot got angry, walked off the plane and left! The pilot they sent to replace the first crew was visibly angry and you could see him throwing binders around in the cockpit (we were still waiting in the terminal). Talk about a tense flight!

My dh and I both noticed a huge customer service difference between SW and the other two carriers. The attendents are always happy and act like they really enjoy their jobs which sets the whole tone of the flight. I also appreciate that SW doesn't nickle and dime you like other carriers (checked bag costs, seats, etc). I'm glad we will be back with SW in Sept!