I just got an email from WDW!! re: chairsaving

[airhead]

Wow! I really didn't think I'd get a response to my chair-saving complaint,but I did!! I explained the problem and asked that my complaint not fall on deaf(mickey)ears!!!
They requested my phone # and a good time to call(which I gladly sent to them!). The email stated that they appreciated the time taken to write them and that they are committed to making my stay at the resorts a pleasurable experience.
Anyone else who sent an email get a response??

airhead

 

[PamNC]

I've only sent one complaint letter to WDW and I got nothing. No form letter, no call...nothing. I'm glad you did though.

PamNC

 

[tink44]

Just wanted to compliment you. So many complain (global view not DIS view) but do nothing. You took action, and that's great. Regardless of the outcome, you did something that can help all of us.

Hey- are you running for office? I'll vote for you.

 

[disneyag]

Any time I send an email to Disney, I get the same response back. I think it's a form letter email. That being said, someone from Disney mgmt ALWAYS calls me within a month. It's nice to know someone listens, even if the problems aren't always fixed.

 

[airhead]

I'm sure its a form letter,and I do hope they call. The problem is not enough people put their $$$$ where their mouth is. Believe me,if all that complained here, sent a little email,Disney would do something. Power comes in the number of people who
act!

CJ

 

[mom2of2]

A while back I had sent a concern/complaint to WDW and received the form letter. Thinking nothing of it I kind of forgot about it only to have WDW guest relations call me, apologize and offer me VIP seating to Fantasmic!!!! I was floored that they thought enough of my email to even call let alone offer me anything!

p.s. it had nothing to do w/ the op but rather my PS for H&V that got cancelled when they discontinued the Char bfst 10 days before my trip.

 

[MickeyisanNDfan]

I wrote an email a few years ago about how after the late Luau it took us 2 hours to get back to Coronado Springs on the buses. It was the off season so the parks were closed and you had to take a bus to DTD and then to your hotel, it was a nightmare. They called me and we talked about it. It was kind of a neat experience and it totally surprised me. I haven't been back to the Luau so I have no idea if it is now easier to get back to your hotel.

 

[winniedapooh]

I have written 3 times and received calls all 3 times, from the same woman I might add. Twice were complaints which were fixed and the third one was compliments because I wanted them to know that I do appreciate good service and wanted to let them know that. It was great, CM gave me her direct line and I would not hesitate to use it should I ever need it. I really felt as though she listened and cared about my concerns and questions.

 

[jiggerj]

A couple of years ago I sent an email to let them know about a wonderful experience (magical) that my dd had with one of the cms at Crystal palace. I asked for an email response so that I was assured that they received it and I wanted to be sure that the cm was recognized for going out of her way. I received a wonderful personal email response assuring me that the cm was recoginized and that the compliments were put in her cm folder. She made my dd's vacation so much more magical that I really wanted her to know it was appreciated.

 

[Kay1]

Could someone tell what " chair saving " means? Thanks.

 

[LoriZH]

I think they mean they emailed disney about people saving chairs for their family/party members at the pools and water parks.

 

[Stimpy]

They are talking about when people go out at 7-8 am and put towels or other stuff on pool chairs and then leaving. It's become a real problem at the resorts during busy times. These same people usually wouldn't show up to use their chairs until sometime in the afternoon.

 

[Kay1]

Thanks for explaining it. I can see why that would annoy a person.

 

[airhead]

Too many times businesses only hear what's bad. As a small
business owner myself,I always say,"if I don't hear from my customers,they're happy". I love when I get phone calls from satisfied customers! Believe me,I WILL follow up with an email after my trip.

CJ

 

[tigercat]

Does anyone have Disney's e-mail address? I talked to them the last time I was at Disney and they did call me and talked about the problem I had. I can't have the stamp on my hand. It makes me very sick and I faint. They really gave me a hard time at the gate saying that if I didn't put it on my hand they would not garuntee that I would be able to get into the other parks without it. They called the manager and she was just as bad. I found out when Disney called me that there they should have taken care of it in a better way and that my name would be on their data base and that before coming again I should just make sure they knew about it and it would be in their computer. Since I am going back again I would like to make sure everything is in place since I really don't want any more problems.
tigercat

 

[TravelinGal]

I recieved a form letter for my gently worded chair saving e-mail. Will post if I hear any further.
I wrote it from both a travel agents and guests point of view.

 

[Took]

I really hate the chairsaving stuff too, but I've been racking my brain trying to come up with a tactful solution and I can't. Anyone else have an idea?

Took