I agree about not being able to hear the audio on the video.
Why can't Universal just add closed-captioning to the pre-show video
so that we can "hear" what the actors are saying?
Seems like a simple solution.
Or would it "block" too much of the video?
Maybe they could add it to just some of the monitors,
like Jimmy Neutron has it one just the side video, but not the one up front.
Still wouldn't help with the FOTL people who have been through the regular line,
but it would help everyone else.