i am so done with ebay!!!

[Alicnwondrln]

this is why i dont sell on ebay
i give the stuff to charity or to friends
not worth it

 

[robinb]

i gave options for shipping. she chose media mail. i shipped priority just to get her to shut up.

oh... and her neg said i never responed to emails. she never sent me any to respond to. just started calling me. and only at times when she assumed i'd be at work, so she wouldn't actually have to talk to someone. she got scared and hung up when my father answered once (he lives with me).

I don't mean this to come off as a flame, but one of the reasons why buyers have unreasonable expectations is because sellers cave into them and give them free upgrades, etc when they become annoying. The squeeky wheel gets the grease and the annoying eBay buyer gets the attention and the discounts! My guess is that if you offered her a discount she would be more than happy to withdraw her negative FB. It's a total learned response.

Just curious ... when she left phone messages for you how did you respond to her? Did she threaten you with a negative?

 

[GoofyGolferGirl]

I buy from ebay all the time, and I have learned to add shipping in to the total price, if the seller has shipping and handling I look very close and e-mail for a quote on shipping if I can live with I bid (maybe less), if not I move on to the next one. There are very few things on ebay that are so unique you can't find another one.

 

[nephthys43]

To the OP, I don't think you should leave eBay. Perhaps you should just stop accepting Bidpay and stick with Paypal only? I don't think you did anything wrong, but I have a feeling you're not going to convince your buyer of that fact.

i love bidpay. the reason they take a few days to clear is because they're checking out the buyer and the seller. that way no one can come back later and say that the funds were fraudulant(sp). paypal doesn't do that and i got burned by someone who filed SNAD because they had buyer's remorse and wanted their money back. basically, they got their money and i got an empty box with DC on it.

 

[nephthys43]

I don't mean this to come off as a flame, but one of the reasons why buyers have unreasonable expectations is because sellers cave into them and give them free upgrades, etc when they become annoying. The squeeky wheel gets the grease and the annoying eBay buyer gets the attention and the discounts! My guess is that if you offered her a discount she would be more than happy to withdraw her negative FB. It's a total learned response.

Just curious ... when she left phone messages for you how did you respond to her? Did she threaten you with a negative?

i tried calling her back a couple of times to let her know that the payment hadn't cleared yet, but she wouldn't answer the phone.

and i check my junk mail several times a day. nothing came from her.

 

[jfulcer]

I don't mean this to come off as a flame, but one of the reasons why buyers have unreasonable expectations is because sellers cave into them and give them free upgrades, etc when they become annoying. The squeeky wheel gets the grease and the annoying eBay buyer gets the attention and the discounts! My guess is that if you offered her a discount she would be more than happy to withdraw her negative FB. It's a total learned response.

That's what happened with a ring that my wife just sold. Buyer didn't respond to any emails and 7 days later finally responded with an excuse. She was unhappy because we told her that we'd file a non-paying bidder on her/etc. Took her many more days to pay and when we shipped it, it 'magically' disappeared at her mail box, but not the packaging. She filed a claim with paypal and I gave her all the info she needed to file a claim with the post office and she said I should have to go after my money, not her. yada yada yada. After 2 weeks of review, paypal told her to file a claim with the post office and the police and fax them documents she did this. That squeky wheel got NO grease.

She didn't respond so the claim was closed. But they did end up closing her account because I wasn't the first she had tried to do this on.

 

[Mono~rail]

I stopped selling on eBay back in August because I had a string of about 7 complaints in less than a week.

The first was a toy that ended on a Saturday night. I emailed the buyer and told them the situation we had going on with our hospitalized critically ill child on ventilator support. I thought I was being nice by letting them know it would be Tuesday before we would be going home and shipping the toy. Just trying to let them know what to expect. They very rudely demanded a refund. I gladly refunded their money.

The second was over a pair of platform shoes from Hot Topic. The buyer was a stripper and said the soles looked like they were coming away from the shoe and "for her safety" she needed a refund.

The next 3 were from 3 separate buyers who didn't purchase insurance and their items were broken. All 3 items had been shipped together so I guess the post office dropped a piano on my load. The buyers wanted refunds.

Next was the woman who bought a lot of 4 toys. Only one of the toys was a ball. She said she didn't want to pay shipping for all the toys. I shipped the ball and gave the other toys to a pediatric therapy clinic. Woman receives the ball and says I sent the wrong ball. She wanted "the other ball" in the lot. There was no other ball!

The last complaint was from a guy who bought a set of 4 mugs. Dh listed that auction and forgot to click the insurance optional button. Mugs broke in shipping and the guy said my Dh "added insult to injury by not offering insurance."

 

[Toby'sFriend]

I don't blame you for being frustrated.

I go through spurts where I want nothing to do with EBAY either. I sell some things, but very often I prefer to sell through other outlets like Amazon or Half.com. The selling fees are usually much higher, but I don't have near as many difficulties with people from those sites.

As for buying on EBAY, I save thousands of dollars a year with various things that I buy on there..... so I keep on. I hardly ever have a hard time with sellers because I'm pretty particular about feedback, but one bad one can just make you want to scream.

 

[Andrea]

i'm getting that way also, someone paid for their item on saturday and on tuesday i was getting emails on where the item was.

 

[robinb]

i tried calling her back a couple of times to let her know that the payment hadn't cleared yet, but she wouldn't answer the phone.

and i check my junk mail several times a day. nothing came from her.

If you decide to go back to eBay, the better way to contact you buyer would have been through eBay's contact the buyer service. Reinterate whatever message she left and your answer. That way you have written proof of what at least your response. She also can't say that you didn't contact her if you did it through eBay.

It's too late now. She's already neg'd you. Most of us get one or two along the way. Just respond in a mature manner with "just the facts m'ame" and you will come out fine. Also, stick to the facts on your FB to her. An angry seller looks like a bad seller.

 

[N.Bailey]

No joke, I once read someone's feedback and they'd won an auction and didn't get a response that same night so they hurried and left negative feedback for the seller saying the seller hadn't made contact with them and they thought they were being defrauded. It takes ALL kinds!

 

[nephthys43]

No joke, I once read someone's feedback and they'd won an auction and didn't get a response that same night so they hurried and left negative feedback for the seller saying the seller hadn't made contact with them and they thought they were being defrauded. It takes ALL kinds!

i remember that! someone posted about it on one of the ebay forums like a year ago. C&A i think.

 

[bicker]

Well if I'm not honest about how the transaction went, I'm not telling the truth.

Read what I wrote again. Perhaps on the third read you'll understand what you've misunderstood up until now:

"Why would anyone who is eBay savvy ever leave negative feedback first? That's just asking for trouble."

As I already said. I would never suggest anyone lie, and as you can see, I didn't. I made it clear that you shouldn't leave negative feedback first. Is it clear what I wrote now?