I am ANNOYED

[Neapolitan Ice Cream]

I sold and was paid for a lot on eBay about three weeks ago for a modest amount. Now I have a message from the buyer saying they are filing a claim against me. Why? When I check the delivery notice it disappeared on the 2nd August. I can't even file a complaint as the delivery company is French and wants French phone numbers to make said claim. And until I get the money back and reimburse the buyer, my account is on hold.

Gah!

 

[dazedx3]

I’m sorry… that sounds like a huge hassle, in part this is the reason I’ve never attempted to sell on eBay. Good luck!

 

[dioxide45]

Did you ship this via the ebay Global Shipping Program? Meaning you shipped it to a US location and they then forwarded it to the international location? If so, as long as the item made it to their global shipping location, I believe you still get paid for the item and aren't out anything. We had an issue a few years ago shipping a baking dish to Australia. The dish broke in transit and the buyer filed a claim. I can't remember how we handled it, but we didn't file a claim with the shipping company at all. It was all handled through the EBay claim process. We still received full payment for the item and I assume the buyer was reimbursed also.