I was at CBR for Jeanne in Sept 2004. From reading here I realize that CBR was completely opposite of SSR. We had a horrible time with check in, the CM's at registration never mentioned the hurricane to us, nor did they inform us that all restaurants would be closed and we should stock up on provisions. CM's simply told us our room would be ready at 2:00 and we should go check out a park while we wait. At the bus stop other guests were talking about how PR (Port Royale) was running out of bread and water. We high tailed it over to the shop and managed to get a loaf of bread, jelly, sodas and waters. Now we were loaded down and couldn't go to a park, we decided to wait for our room. At 2:00 we called for our room number (as instructed by the CM). Our room wasn't ready and we should call back in 15 min. (We were fine with this as actual check in time wasn't until 3:00) We called at 2:15 - room not ready call in 10. Called in 10 - room not ready, call in half an hour. 2:55, room not ready call in 15, called at 3:10, room not ready call in 20. Finally reservations requested that mousekeeping check on room. Mouskeeping came and went. We called after we saw her radio. Room still not ready, call in 15. We called in 15, and the room was STILL not ready! It was 4:00-ish and we were hot, tired, and frustrated. My 18 month old was restless and nobody was feeling any magic. DH called front desk and spoke with several CM's. CM's offered to switch rooms for us as all of the other rooms in the building were marked ready, but ours still wasn't. We had to trek up to main house, get new room keys and back to our building. We checked in at 5:00, and headed up to Epcot. Park was closing at 6:00 for the hurricane, so we grabbed a quick bite and headed back to our room to hunker down for the night. We did not have ONE flashlight provided to us, and really the CM's that we talked to all had a "Hurricane is coming - nothing we can do attitude" (Actually when we asked something of a CM at the registration house he said that to us!) There were characters in Port Royale after 7pm that night, which was nice, but the frenzy of everyone around us, crazy lines, and just horrible overall atmosphere really got us down.
As far as the Hurricane itself, it was fine. The buildings are strong and the wind didn't seem bad at all. Damage was cleaned up promptly and the parks were almost spotless Monday when they opened up (a little later than usual due to the storm) By 6:00 or so on Sunday PR was open again and restaurants were serving a limited menu. We grabbed some pizzas, visited with characters and headed back to the room.
What we learned:
In Crisis situation - don't depend on Disney to supply staples. (Use a service that will stop at a grocery store on your way in)
Service - You get what you pay for. Those staying at Deluxe resorts seemed to receive more individual care in hurricane prep. We haven't been back since Jeanne in 2004, but are going again in October 2007. We will only stay at Deluxe from now on because of this added service.
Avoid Hurricane Season as much as possible.
I believe that our experience would have been MUCH better if we had gotten groceries on our way in and also if we'd stayed at a different resort. I don't think it was just us and our attitude either, as all of the guests at CBR who were at PR felt the same way we did.
We never lost power during the hurricane, we did each receive one day of park hopper plus passes that have no expiration date to make up for the day that the park was closed.