From Disney Travel agents tip of the week
How will someone know if the airline lost their luggage? Since they don't see their luggage until they arrive at the hotel, what will happen if Disney tries to claim their baggage at the airport, but the airline has lost it?
At the Disney Welcome Center we ask the Guest how many items were checked with the airline so that we reconcile the correct number of bags to be collected for the Guest. If a bag is delayed by the airline, we start the research process with the airline on behalf of the Guest. If in an extreme situation the luggage is lost or will be delayed for an inordinate amount of time, we will know before the Guest and will contact them directly to advise them of the situation.
How will someone know if the airline lost their luggage? Since they don't see their luggage until they arrive at the hotel, what will happen if Disney tries to claim their baggage at the airport, but the airline has lost it?
At the Disney Welcome Center we ask the Guest how many items were checked with the airline so that we reconcile the correct number of bags to be collected for the Guest. If a bag is delayed by the airline, we start the research process with the airline on behalf of the Guest. If in an extreme situation the luggage is lost or will be delayed for an inordinate amount of time, we will know before the Guest and will contact them directly to advise them of the situation.