How to get shoreside concierge to respond?

[lorenni]

Our cruise leaves in a little over 2 weeks and I’ve not had any luck communicating with shoreside concierge. We have 3 concierge staterooms in a row booked (a 1 bed and regular concierge rooms flanking on either side.)

Should I be calling instead of emailing? Is not responding normal?

 

[JWelch62]

On our HI cruise they were very late in responding via email. Simpler to call.

 

[Joel0917]

call right away in teh am..like 8am on the dot when they open.

 

[lorenni]

57 minutes on hold and when they picked up they couldn’t hear me due to a technical glitch on their end. Luckily they called me back so I didn’t have to go through the hold again!

 

[Lillebelle]

Glad you got through! I was quoted a 250 minute hold time the other day (I decided wasn't worth it for the questions I had). I've given up on trying to email them.

 

[KAS_73]

Call them! The longest hold I've had with shoreside is 20 minutes. Good luck