I have survived 7 years as a photographer for Sears (it's my part-time "fun" job. I can't bear to leave!! Plus, the employee discount is great!!). From about 18 months of age to 3 years can be a difficult time to take a child's picture. It's just the age. I even had troubles with my son when he was 2. Make sure your child is wearing something they are comfortable in is key. It doesn't matter how cute the outfit is, or how nice it looks, if they are wearing something that is not comfortable, it is very hard to get a nice picture (I once had parents that were tying Christmas ribbons like you wrap presents with around their 3 month old daughter's head, and they wondered why she was screaming the whole time!). I always tell people to make appointments, but then again, you can never guarantee an appointment. Equipment breaks (especially with all the use at Christmas, and the wait time for calling tech support is tremendous!), and we run on "baby time". We do our best to run on schedule, but it doesn't always happen. I do recommend for appointments either a late morning/early afternoon on a weekday, or right away in the morning. If you are comcerned about the experience of the photographer, which is a normal concern (I really feel sorry for anyone's pictures I took my first Christmas), when you make the appointment, tell them that you want an experienced photographer to take your child's pictures. We always note that on our appointment sheet. Another recommendation is if you have a good experience, ask the photographer their name, and request them next time. My last recommendation is know your child's limits. If they just aren't going to do it, reschedule!! Everyone will be much happier!!!