Laura said:
At Hometown Buffet, yes, they're just busboys. But at a WDW buffet like Boma, they're not just busboys, they're really more like waiters who simply don't bring you your food. Since so many restaurants don't have the waiters do that anyway, I don't see much difference.
Seems to me that at the WDW buffets the servers take your drink orders, bring your drinks, and bus your tables.
At Hometown Buffet (in Baltimore we have Old Country Buffet, owned by the same company), they bus your tables but don't take drink orders or bring your drinks. I don't see a heck of a lot of difference - a buffet waiter still has life a lot easier than a full-service waiter.
A full-service restaurant, on the other hand, requires the waitstaff to
* Take all of your drink, appetizer, entree and dessert orders
* Put them into the kitchen in coherent enough order to get the food all straight
* Bring and refill your drinks
* Bring sundries like catsup, steak sauce, butter, etc.
* Collect your order from the kitchen and bring it out to your table (which can be a mighty chore for tables of 3 people or more)
* Ring up the check, deliver it to the table, and collect the money
* Most restaurants, including all of those at WDW, have a separate bussing staff, but some places require the waitstaff to bus their own tables, too
So all those who think the waitstaff at a buffet work harder than the waitstaff at a full-service restaurant, think again. "Work" does not just include the physical aspects of picking up dirty plates, it also includes the mental aspects of:
* Getting an order straight (sometimes from confused people who don't know what they want),
* Having the entire menu memorized so you can answer questions about what sides come with what entree
* Writing all the order info down faster than a secretary taking dictation
* Communicating the order properly to the kitchen staff.
* Delivery of the food, sometimes with dagerously hot items like skillets
* Presentation, placing the food in front of the right person without knocking over their drink glasses or spilling anything from the plates
* And the ever-difficult interpretation of folks with accents (which is an especially difficult thing at WDW, where Guests come from all over the world)
Still think buffet waitstaff works harder just because they pick up 8 plates instead of 2?