Good Lord. I googled to find the story and am saddened to read there have been MANY deaths of pets at these mega pet store grooming salons. I imagine the little stores aren't immune, either. Some deaths were from a "chokehold" they use on dogs, at least one other was from "overheating" (pet left in cage with dryer on). I often wonder about these places and how they get dogs to comply. smh.We use to go to Pet Smart until they killed a dog a few months ago. We never tip. Never thought about it and never knew this was common. Now we will probably use our Vet's services in the winter time. When it is warm out we just get out the hose and do in the back yard.