It sometimes took about 24 hrs before I got a quote returned. But, working with DU took so much pressure off me, it was worth the wait. There is a huge difference in booking through WDW directly and booking with DU. DU will continue to look for the cheapest resort rate for you, they will call for your ADRs (I sometimes did my own because I'm a control freak..then had to email my agent with the ADR numbers), they give you a terrific itinerary, answer a myriad of questions, make any and all (for the most part anyway) changes for you. Yep, I love DU and Shirley!!! I don't use them so much anymore since I bought DVC but if I have a trip planned and I'm not using my DVC points, then Shirley at DU gets an email from me!!!