How does disney treat resale buyers?

[Fantasia79]

Ugh, early send. Sorry.

Like I was saying. The overseas option is cool, but going to Disney Properties seems to be the best use of points dollar for dollar. My only concern buying resale is Disney creating more advantage for direct buyers down the line.

Sent from my iPad using DISBoards

 

[Deb & Bill]

Ugh, early send. Sorry.

Like I was saying. The overseas option is cool, but going to Disney Properties seems to be the best use of points dollar for dollar. My only concern buying resale is Disney creating more advantage for direct buyers down the line.

Sent from my iPad using DISBoards

You could always rent out your points and use the cash to book the ABD trips if you really want them.

 

[disneynutz]

I'm assuming the quality of service is still the same? I've recently thought about resale (noting how expensive disney overseas trips actually are).

The quality of service at DVC is the same for direct and resale buyers after the sale but the quality of service at the resorts is different IMO between DVC and Disney cash customers.

The resorts view DVC as a locked in client, we just keep checking in no matter what level of service they are giving. I'm not saying that they go out of their way to treat us poorly but if you were them, with limited time and resources, who will get your attention? The DVC guy who just keeps coming or the cash guest who needs to be handled to ensure repeat visits.

Bill

 

[DrKnow]

As far as when you get to the your resort for your vacation stay, do the CMs even know that you are a resale or direct buyer? If they do know, how would they know? Is it logged in the system somehow? "Dr. Know is a resale buyer! Don't give him extra towels!"

 

[vicki_c]

As far as when you get to the your resort for your vacation stay, do the CMs even know that you are a resale or direct buyer? If they do know, how would they know? Is it logged in the system somehow? "Dr. Know is a resale buyer! Don't give him extra towels!"

They do not know. Or care.

 

[Breyean]

As far as when you get to the your resort for your vacation stay, do the CMs even know that you are a resale or direct buyer? If they do know, how would they know? Is it logged in the system somehow? "Dr. Know is a resale buyer! Don't give him extra towels!"

In this regard, everyone is treated equally.

No ONE gets extra towels, unless you want to pay for them!

 

[Dean]

As far as when you get to the your resort for your vacation stay, do the CMs even know that you are a resale or direct buyer? If they do know, how would they know? Is it logged in the system somehow? "Dr. Know is a resale buyer! Don't give him extra towels!"

It actually is logged into the system who is a resale buyer and who isn't. At the resort level it shouldn't and likely won't make any difference. For MS it generally doesn't other than when you're getting started and for special considerations like when you're asking for leniency. Then of course there are the built in differentiations where you can't use points for certain things like DCL.

 

[AllieV]

I bought resale and had my first trip in the spring. I walked into the contemporary to check into BLT by mistake. They were super nice and checked me in anyway. I needed my member card and the BLT DVC person helped me with it and was also very polite and even offered to send it up to the room if I didn't want to wait. She asked where my "home" was and when I said Vero, I expected awkward silence, much like I get on here when people think of me as a bottom feeder who got in the cheapest way possible. But all the dvc people who asked me that question were very quick to say "I LOVE that resort" then proceed to say what they liked about it specifically. It was very welcoming.

I had to call customer service to help with my reservation when I made it because of a waitlist and needing to buy 4 more points. They too were uber polite and helpful.

I rented points for about 8 years and I will say that I got the exact same polite service. Even when I was looking for prejudice or a highbrow look, it was never there.

That said . . . there is no pleasing everyone. On the Magical Express bus ride back to the airport, there was a family sitting behind us and the woman kept going on and on rating customer experience at various places she'd stayed. She kept saying that Disney was "nice" even "very nice" but "that was all" (I'm sitting there thinking "that's all???") and went on to compare service at various island resorts where they were "over the top nice".

 

[Dean]

That said . . . there is no pleasing everyone. On the Magical Express bus ride back to the airport, there was a family sitting behind us and the woman kept going on and on rating customer experience at various places she'd stayed. She kept saying that Disney was "nice" even "very nice" but "that was all" (I'm sitting there thinking "that's all???") and went on to compare service at various island resorts where they were "over the top nice".

In general I would have to agree with your statements about what you overheard. From an overall resort standpoint Disney is good but not great. On a 5 star system I'd put GF at 4 stars, the rest of the deluxe's at somewhere around 3.5 stars. From a service standpoint, about the highest I'd give anywhere is 3.5 stars, generally 3 or a little below. That's Disney overall. When you look only at timeshares, I find DVC average to good compared to even other similar timeshares ignoring the Ritz and Four Seasons. In general I think all of our Bluegreen, Wyndham and Marriott stays have produced better and more responsive service than DVC.

 

[ELMC]

In general I would have to agree with your statements about what you overheard. From an overall resort standpoint Disney is good but not great. On a 5 star system I'd put GF at 4 stars, the rest of the deluxe's at somewhere around 3.5 stars. From a service standpoint, about the highest I'd give anywhere is 3.5 stars, generally 3 or a little below. That's Disney overall. When you look only at timeshares, I find DVC average to good compared to even other similar timeshares ignoring the Ritz and Four Seasons. In general I think all of our Bluegreen, Wyndham and Marriott stays have produced better and more responsive service than DVC.

I would agree. If I stayed in a room that was comparable to the Disney "Deluxe" DVC rooms at another chain, I would not be returning. The fact that it is so convenient and so close to the parks allows me to relax my standards a bit. In comparison, we also own Marriott and the accommodations (from towels, to lines, to mattresses, to furnishings) are, for the most part, significantly nicer than Disney's offerings.

 

[drusba]

Being both a direct and resale purchaser in the last 16 years, what I have learned is that DVD is very democratic in its dealings with the two types of owners. It mistreats both equally.

 

[Lil' Grumpy]

that's too funny to me, because it is more true than not.

...however, i really don't see the point about "better treatment",
since it's all about perception.

i'll share how i view our ( dvc purchase). a tool we used to set up
our dvc vacations.

don't care what others/outsiders think about it. if someone feels they
have a better home resort , they may based on their needs or
personal preferences.

it is a business after all. this is why i am confuse with the lack of
management especially within its ranks and all the "losses"
they losing from every aspect. ( i am no time sales expert,
but when one sit down and look @ all the things they could
be doing toward sales, waste - including damages & professional
renting- are all s/s of poor/lack of leadership.

i don't see why dvc would have any personal opinions over
any owner for any reason except when they apply for an
ownership. and then , only to determine how reasonable for
a potential owner being able to afford dvc. there are some
feeling less then direct had no merit to me. i know i have
spent time here learning the in's & outs of resales because
i can see value in this area too. but if i was an insider working
dvc....i can't see any useful value in judging a person
on the sales part. in reality, this is a people business where
my presentation would be welcoming ever direct,resales,
and especially potential owner. however, i would not
over-look the largest group that fills my pocket. so
in conducting my day to day dealings.....i would recognized
the highest income group by adding more options/perks/
privileges instead of using negatives measures.

i am surprise /confuse when some are boasting how cheap/
bargain/ under cost to direct, then take offense by c/o
being judge of lesser value ....that are referenced from
their perceptions. not sure who they are trying to defend
against ...unless they are manipulating or a negative
experience with using their dvc. i could be wrong but i think
they expect ed to get any resort they want @ 7mos.
all i can add , one of the reason we paid more @ blt
was to get that resort 100% of the time @ 11mos.
that's all folks! never once did we even entertain any
thought to pay extra $ for show.

actually i think it is mean/intentions to make any type of reference
to any owner personal traits, even if the approach was reverse.
( if one feels less than others based on any resort , don't give
the right to project other owners in the same way. ) we ~
me & my wife , built our life together, earning every penny from
the start. but our true wealth come from the happiness we
have been blessed with & our children. wow! when we begun,
...even thinking about any dvc would have been a dream.
no way could we afford dvc, on site or even a dtd hotel. didn't
matter to us that others had all this luxury ~ instead we did
what we had to do to give our children a disney vacation.
i remember taking 2/3 rolls of film was taking a "ton".
...& using our old 8mm movies. so if you think your resort
is a bottom feeder, i don't want to hear where we would
been rank. funny thing, the kids still getting a kick/joy
seeing us so young & having so much fun.

i think matching up one's expectations with their available
resources is a more important factor.

 

[BestDadEver]

They give you the scarlet R

 

[Dean]

that's too funny to me, because it is more true than not.

...however, i really don't see the point about "better treatment",
since it's all about perception.

i'll share how i view our ( dvc purchase). a tool we used to set up
our dvc vacations.

don't care what others/outsiders think about it. if someone feels they
have a better home resort , they may based on their needs or
personal preferences.

it is a business after all. this is why i am confuse with the lack of
management especially within its ranks and all the "losses"
they losing from every aspect. ( i am no time sales expert,
but when one sit down and look @ all the things they could
be doing toward sales, waste - including damages & professional
renting- are all s/s of poor/lack of leadership.

i don't see why dvc would have any personal opinions over
any owner for any reason except when they apply for an
ownership. and then , only to determine how reasonable for
a potential owner being able to afford dvc. there are some
feeling less then direct had no merit to me. i know i have
spent time here learning the in's & outs of resales because
i can see value in this area too. but if i was an insider working
dvc....i can't see any useful value in judging a person
on the sales part. in reality, this is a people business where
my presentation would be welcoming ever direct,resales,
and especially potential owner. however, i would not
over-look the largest group that fills my pocket. so
in conducting my day to day dealings.....i would recognized
the highest income group by adding more options/perks/
privileges instead of using negatives measures.

i am surprise /confuse when some are boasting how cheap/
bargain/ under cost to direct, then take offense by c/o
being judge of lesser value ....that are referenced from
their perceptions. not sure who they are trying to defend
against ...unless they are manipulating or a negative
experience with using their dvc. i could be wrong but i think
they expect ed to get any resort they want @ 7mos.
all i can add , one of the reason we paid more @ blt
was to get that resort 100% of the time @ 11mos.
that's all folks! never once did we even entertain any
thought to pay extra $ for show.

actually i think it is mean/intentions to make any type of reference
to any owner personal traits, even if the approach was reverse.
( if one feels less than others based on any resort , don't give
the right to project other owners in the same way. ) we ~
me & my wife , built our life together, earning every penny from
the start. but our true wealth come from the happiness we
have been blessed with & our children. wow! when we begun,
...even thinking about any dvc would have been a dream.
no way could we afford dvc, on site or even a dtd hotel. didn't
matter to us that others had all this luxury ~ instead we did
what we had to do to give our children a disney vacation.
i remember taking 2/3 rolls of film was taking a "ton".
...& using our old 8mm movies. so if you think your resort
is a bottom feeder, i don't want to hear where we would
been rank. funny thing, the kids still getting a kick/joy
seeing us so young & having so much fun.

i think matching up one's expectations with their available
resources is a more important factor.

It's not about judging, it's about money. They get money by selling NEW timeshare contracts at the highest price possible. Ways to do that are to make it difficult to buy resale and/or to make it desirable to buy retail. The best and main way to make it desirable to buy retail is to make the resale less desirable both technically and emotionally. Currently it's just emotionally as there's nothing of true value lost buying resale. What's already starting to happen is when people ask for special consideration (somebody dies and you have to cancel last minute) they are mentioning that you bought resale and seem to be starting to use that in the decision making process as to whether to give special consideration. I don't think we've had anyone (at least that I've seen) been told no with the reason being they bought resale but it'll happen eventually.

 

[ELMC]

It's not about judging, it's about money. They get money by selling NEW timeshare contracts at the highest price possible. Ways to do that are to make it difficult to buy resale and/or to make it desirable to buy retail. The best and main way to make it desirable to buy retail is to make the resale less desirable both technically and emotionally. Currently it's just emotionally as there's nothing of true value lost buying resale. What's already starting to happen is when people ask for special consideration (somebody dies and you have to cancel last minute) they are mentioning that you bought resale and seem to be starting to use that in the decision making process as to whether to give special consideration. I don't think we've had anyone (at least that I've seen) been told no with the reason being they bought resale but it'll happen eventually.

I agree with this, but I also think that making resale less desirable can only go so far. I will say that I have had a "special exception" situation as a resale owner and I was granted my request. So as of now, I don't think that is a factor. But like you said, that could change.

I'm one of the most ardent resale people I know. However, if they were to somehow come up with the right combination of benefits for direct buyers, I would change my tune in a heartbeat. If buying direct gave me benefits that couldn't be bought, such as guaranteed preferred seating for fireworks and nighttime shows/parades, or free extra FPs each day, I would be the first person on line buying direct. So I think they can add perks, even those that cost very little to them, as a way of convincing people like me to buy direct.

 

[Dean]

I agree with this, but I also think that making resale less desirable can only go so far. I will say that I have had a "special exception" situation as a resale owner and I was granted my request. So as of now, I don't think that is a factor. But like you said, that could change.

I'm of the opinion that the resale vs retail option will change and that it'll do so mostly by snipping at resale rather than adding to retail. There are lots of things they could do including extending current resorts tied to a retail purcahse.

I'm one of the most ardent resale people I know. However, if they were to somehow come up with the right combination of benefits for direct buyers, I would change my tune in a heartbeat. If buying direct gave me benefits that couldn't be bought, such as guaranteed preferred seating for fireworks and nighttime shows/parades, or free extra FPs each day, I would be the first person on line buying direct. So I think they can add perks, even those that cost very little to them, as a way of convincing people like me to buy direct.

It is my opinion that there is a package they could come up with that would catch the attention of each and every owner or potential owner to swing them to retail, even if they didn't plan to purchase otherwise.

 

[twoj]

My guide recently called me to introduce himself. Gr told me that the member cruise is great for the whole family and we should consider booking it. I had to remind him that I was not allowed as a resale buyer!
We have stayed at AKV in march and were treated great...

 

[AinW]

I travel for work regularly (don't remember the last month I didn't fly somewhere) domestically & internationally. I return to DL & WDW resorts & bought DVC because of the quality of the resorts, cleanliness & service. I love being to be able to change resorts & have my luggage transferred. Most resorts offer multiple complimentary transportation options. Staff are friendlier than any other hotel, even ones that know me. Anyone in a hotel will give good service if you're a big tipper but even w/ the cutbacks that have hit everywhere, I'm always happy to be welcomed home.

 

[Mickey'sApprentice]

I think Disney did a fabulous job on the Grand Floridian Villas and that will entice people to buy direct. That is how it should be.

The interior decorator at BLT, high prices and the bad economy did more to take MY $$ out of the guides pocket than anything else.