Grumpy by Birth
Happy by choice
- Joined
- May 27, 2017
- Messages
- 2,254
We're planning to book horseback riding at Fort Wilderness on our upcoming visit. I have a couple of questions about the restrictions and cancellation policy.
One member of our party uses a cane but can walk without it (just not long distance/duration). Without the cane, she will probably have a visible limp. Will they turn her away because of this?
She had a hip replacement years ago. The website mentions that individuals with hip injury/problems shouldn't participate. Will she be turned away due to having a hip replacement? Would they ask about that (especially if they notice a limp)?
I understand that there is a 1-day cancellation policy. If someone is turned away, do you get a refund or is that considered a cancellation outside the window?
Also, what if someone doesn't pass the weight screening (over 250 pounds)? Are they very strict about the limit or do they have any wiggle room if someone is just slightly over? If someone is turned away for being over the weight limit, do they forfeit the cost because they didn't cancel a day prior?
Lastly, if one of our party knows they are over the weight limit, can we cancel a day prior for just that one person and keep the reservation for everyone else? Would that have to be done over the phone?
TIA!
One member of our party uses a cane but can walk without it (just not long distance/duration). Without the cane, she will probably have a visible limp. Will they turn her away because of this?
She had a hip replacement years ago. The website mentions that individuals with hip injury/problems shouldn't participate. Will she be turned away due to having a hip replacement? Would they ask about that (especially if they notice a limp)?
I understand that there is a 1-day cancellation policy. If someone is turned away, do you get a refund or is that considered a cancellation outside the window?
Also, what if someone doesn't pass the weight screening (over 250 pounds)? Are they very strict about the limit or do they have any wiggle room if someone is just slightly over? If someone is turned away for being over the weight limit, do they forfeit the cost because they didn't cancel a day prior?
Lastly, if one of our party knows they are over the weight limit, can we cancel a day prior for just that one person and keep the reservation for everyone else? Would that have to be done over the phone?
TIA!