The Luau in February 2007. It was category 1 seating, supposed to be a great view so paid extra, supposed to be a good show, and ok food. Kids were revved up. I was looking forward to seeing the flame dancer.
It was a great view...behind a post. Must have been a premium post because after all we paid extra just to sit behind it! And we were not thankful. We were unable to position chairs to see one side or the other because of the way the tables were set up. That post became the star of the show. You could see pieces of fabric waving from side to side. Maybe it was a failed animatronic post. Bits of flame also shot from side to side. Every once in awhile we coulds see an arm or a leg. When speaking to the manager he said the show was below par because the night was so cold. So maybe we didn't miss much. Being a cold night you can guess what the food was like.
Of course the waiter, being prepaid, kept warm in the kitchen in the back. The food, once it finally arrived, was inedible so we filled up on bread. Every once in a while the waiter poked his nose out but he kept forgetting the requests for hot tea and cocoa. Every time he said he was sorry he patted me on the shoulder like that would make it better. My shoulder became quite sore. The kids wouldn't even touch the dessert. Once I found the invisible waiter, I asked if we could have some ice cream or cookies instead but nope only what was on the menu.
Two days later after I had calmed down and the children had left Florida, I contacted the manager of the Poly. I was directed to a different manager as the Luau is contracted outside Disney. I got an answering machine. I explained to the answering machine I had not called earlier because I was to angry and did not want to make a fool of myself. I told the answering machine that I was not leaving WDW without this issue being resolved. Therefore, dear answering machine, please have a person contact me before *** or I would head up the ladder. Later I did get satisfaction and the manager was very nice. I did tell him if the weather was the problem then the show should have been cancelled. He must have agreed as we were compensated.
Oh, the flame dancer? Go to the Lion King Show in AK. Much better.