I am still fuming a bit. I had heard the food was not the best, but with this free dining, we had to take whatever reservations we could get. We had a 7:30 reservation on Wednesday. Great, got there at 7:20 and was told 15-20 minutes after reservation time. No problem. We got a drink and sat in the lounge. At 8pm, I went up and asked how long and was told 15-20 minutes after reservation time. I told them my reservation was 30 minutes ago and I have been here 40 minutes. They say they have to "look into it". While I am standing there, there were four hosts standing there not doing a darn thing and there are empty tables everywhere.
While I am waiting for them to get their story together and expalin to me the over half hour wait, a woman comes up and demands to speak to the manager. She then goes on to say she has two children (they were two boys about 8 and 10) that have to eat before 10 pm and she wants a table. Mind you, she has NO RESERVATION, but Susan (the apparent manager) says she can seat her within 30-45 minutes!!!!!!!!!!!
Hello! I have had a reservation for 90 DAYS and I have now waited 45 minutes and I have an infant and a 7 year old who need to eat too! I was furious! We were finally seated about 15 minutes later and Tammy, the server, was very polite when she saw what was going on and got food out quickly, but in good time and not rushing us. I tracked down Susan and explained what was going on and her only excuse was she was trying to clear tables (while she had four staff hosts standing with their thumbs up their noses) to turn them over. Hello!!! Make them do soemthing besides lying to people with reservations. I also told her I was made to stand around while she took someone without a reservation faster than my 90 day reservation and her response was that "this late we know we will get no shows and the woman had children". Um, so do I and I have an infant and a reservation!
Once again, I have been to Disney 20 times and have never, ever been this infuriated over poor service and utter lack of training with CM. I hope nobody else experiences this!!
While I am waiting for them to get their story together and expalin to me the over half hour wait, a woman comes up and demands to speak to the manager. She then goes on to say she has two children (they were two boys about 8 and 10) that have to eat before 10 pm and she wants a table. Mind you, she has NO RESERVATION, but Susan (the apparent manager) says she can seat her within 30-45 minutes!!!!!!!!!!!
Hello! I have had a reservation for 90 DAYS and I have now waited 45 minutes and I have an infant and a 7 year old who need to eat too! I was furious! We were finally seated about 15 minutes later and Tammy, the server, was very polite when she saw what was going on and got food out quickly, but in good time and not rushing us. I tracked down Susan and explained what was going on and her only excuse was she was trying to clear tables (while she had four staff hosts standing with their thumbs up their noses) to turn them over. Hello!!! Make them do soemthing besides lying to people with reservations. I also told her I was made to stand around while she took someone without a reservation faster than my 90 day reservation and her response was that "this late we know we will get no shows and the woman had children". Um, so do I and I have an infant and a reservation!
Once again, I have been to Disney 20 times and have never, ever been this infuriated over poor service and utter lack of training with CM. I hope nobody else experiences this!!