Holiday Villas, Laguna Bay

[kristas mom]

My husband and I and 4 children recently stayed there March 3-March 11th and our condo was filthy and there were bugs. I am not a person who looks for problems and I really wanted to like it but I was very disappointed. We could only use dishes out of the dishwasher and had to keep all of our food in the fridge. The coffee maker was full of mold. Yuck. I called and they dropped off another one which wasn`t much better. After that I bought coffee. The pool and the clubhouse were very nice and clean though.
We had already settled in after a long day and I really didn`t notice things until after a full day at the parks the next day.
I honestly would never ever stay there again and would never recomment it to anyone. I did complain and they said sorry about that.
Next time I will make sure that I can get out of a place because I definetly would have left if I could have.

 

[tednvon]

This is a shame...I think I remember your sign on name and I hope I was not one of the folks who recommended these condos....These condos are part of about 5 large developements all from the same builder...floor plans are very similar...some of these are bought by individuals and some by large rental companies...most I think by individuals who then contract with large large companies to rent them out for a management fee or market and rent them on their own (i.e vrbo.com)...My experience has been mostly with owners direct and thier properties....I am sure that there are many condos in Laguna that are well kept by either individuals or companies.....It is Holiday Villas that should get the criticism, not Laguna Bay as it is owned by many different people....just curious if the grounds and pool were nice, and well kept.....if not, then Laguna Bay really is at fault...I would not reject renting a condo or home again based on this experience, but I do appreciate the frustration....one thing I do not understand is why they would not give you another unit when you complained.....Ted

 

[kristas mom]

Actually the grounds were really well kept. The clubhouse was very clean and things like coffee and treats for the kids were very reasonably priced. It`s just difficult when you are so looking forward to vacation and not having any problems . I was disappointed, but it didn`t ruin our trip.