We have a really large collection of Heys suitcases (Curzer2's), in addition to two bright red original xcase's.
While I loved the shiny new car exterior at first, and we NEVER checked the xcase per the Heys warning - they scratch *very* easily. In fact, DH has noted that sometimes if he's running through a terminal to catch a flight, and the xcase topples a little, it's caused the entire bottom corners to lose paint and turn white. I might have to post a pic to show what I mean, not sure if that makes sense.
In any case, the other problem we're having is the bottom support on BOTH xcases has either come loose or fallen off. Per Heys, this is a "common" problem - and if we choose to spend the money to ship them to Mississauga, they can likely fix it while they are under warranty
If you can score one for super cheap, I think it's wonderful to have such lightweight suitcases. Not to mention the xcase has been perfect for carry on for the DH, as he travels on biz quite a bit. However, would I buy them again? Nope...
In terms of sales, The Bay is good - as is the Home Shopping Network. If you've got AirMiles, they have a variety of Heys products available for redemption too. The good part about buying at The Bay - they take the Heys products back for repair (if you look before you buy, you'll see they have line ups waiting for fixes)... Sad, but all part of life is you want stylish luggage, says our local store
