Here now, nightmare ticket upgrade

[yooperfan]

We arrived late this afternoon and went to Epcot to upgrade our unused passes to an AP and add on hopper to one. The first figure he quoted was way over $100 more than I figured. He wanted to take off for today and only give us a little over $200 credit on a 7 day pass....huh? So, after 45 minutes of working on it, the CM, though very nice, had to get his supervisor to help. We finally got it to what I had figured. Yoohoo! Okay, so now for the easy one, adding hopper to a 7 day pass. He plays with the computer and says it will be $100+. WHAT! He said it was more if you added it after the fact. I said we'd think about it. We went to guest services outside the Epcot gates. Asked how much to upgrade. He looks at the other guy and says, can we do that? Punches some keys, says that's not right and punches some more . Then he looks at me and says $59+ Tx. Now that's what I'm taking about. Took forever, but saved about $165. Thanks Disers for all the guidance.

 

[Disneylover99]

Glad you got it all straightened out. It pays to do your homework.

 

[Laketravis]

One more reason revenue was up last quarter

 

[Robo]

We arrived late this afternoon and went to Epcot to upgrade our unused passes to an AP and add on hopper to one.

Where (and when) did you purchase your original tickets?

 

[yooperfan]

Where (and when) did you purchase your original tickets?

They were from Jan. 2013. They were non expiring/non hopper. We had the free dining package but had AP's so we didn't need to use them at the time. I ALMOST was amused that he was going to credit me for almost less than a 2day pass.

 

[Robo]

They were from Jan. 2013. They were non expiring/non hopper. We had the free dining package but had AP's so we didn't need to use them at the time. I ALMOST was amused that he was going to credit me for almost less than a 2day pass.

We arrived late this afternoon and went to Epcot to upgrade our unused passes to an AP and add on hopper to one.

If I am reading your statement correctly, I have to say (especially for others reading this thread) that you didn't follow proper procedure for upgrading older tickets.

You should have entered a theme park using the older tickets BEFORE doing the upgrade.
That is the first step a guest needs to do in order for the older tickets
to "become worth" the current new gate price for tickets with the same assets.
(That allows the ticket CM to "price bridge" your older tickets.)

I just can't tell if you did or did not use the tickets to enter Epcot before upgrading.

 

[yooperfan]

If I am reading your statement correctly, I have to say (especially for others reading this thread) that you didn't follow proper procedure for upgrading older tickets.

You should have entered a theme park using the older tickets BEFORE doing the upgrade.
That is the first step a guest needs to do in order for the older tickets
to "become worth" the current new gate price for tickets with the same assets.
(That allows the ticket CM to "price bridge" your older tickets.)

I just can't tell if you did or did not use the tickets to enter Epcot before upgrading.

Actually, we did enter the park first. We went to guest relations to the left of spaceship Earth when you walk in the park.

 

[mars315]

I had sort of a similar experience at DHS a few weeks ago. My husband and I took our new, non-expiring 7 day hoppers which we wanted to upgrade to AP's, used them to enter DHS, went to guest services and were quoted a very high price to upgrade. I simply said, "Has the ticket been bridged?" The CM said, "let me try again," and the next price he quoted was exactly what I had calculated at home.

 

[Disneychick75]

One more reason revenue was up last quarter

That was my first thought too.

 

[Robo]

Actually, we did enter the park first. We went to guest relations to the left of spaceship Earth when you walk in the park.

That's good.

Glad that you persevered and got the correct pricing!

 

[Robo]

I had sort of a similar experience at DHS a few weeks ago. My husband and I took our new, non-expiring 7 day hoppers which we wanted to upgrade to AP's, used them to enter DHS, went to guest services and were quoted a very high price to upgrade.

I simply said, "Has the ticket been bridged?" The CM said, "let me try again," and the next price he quoted was exactly what I had calculated at home.

Very good!

 

[KAT4DISNEY]

If I am reading your statement correctly, I have to say (especially for others reading this thread) that you didn't follow proper procedure for upgrading older tickets.

You should have entered a theme park using the older tickets BEFORE doing the upgrade.
That is the first step a guest needs to do in order for the older tickets
to "become worth" the current new gate price for tickets with the same assets.
(That allows the ticket CM to "price bridge" your older tickets.)

I just can't tell if you did or did not use the tickets to enter Epcot before upgrading.

That would be correct for discounted tickets in order to get the full value but not for direct purchase tickets which it sounds like these were. AFAIK Disney eliminated bridging on any of their own directly sold older tickets or did that change? Need to go visit the ticketing thread I guess.

Glad you finally got it done OP!

 

[vicki_c]

That would be correct for discounted tickets in order to get the full value but not for direct purchase tickets which it sounds like these were. AFAIK Disney eliminated bridging on any of their own directly sold older tickets or did that change? Need to go visit the ticketing thread I guess.

Glad you finally got it done OP!

The OP said they were from a package, and those still are eligible for bridging.

 

[Robo]

The OP said they were from a package, and those still are eligible for bridging.

Ditto.

 

[Robo]

AFAIK Disney eliminated bridging on any of their own directly sold older tickets...

"Directly sold" tickets are the ones purchased at WDW from ticket booths, guest relations, resort concierge decks, or via the phone or on-line, and NOT part of a resort package.
The above tickets are NOT eligible to be "bridged."

Tickets purchased from the Disney Store or tickets part of a WDW resort package ARE eligible to be "bridged."

And, tickets purchased from Disney authorized resellers (such as Undercover Tourist, Maple Leaf Tickets, AAA, and others) ARE eligible to be "bridged."