Here now... Maxpass help!

[ADisneyFamilyof5]

So we did great with maxpass yesterday. Went to purchase it again today and our tickets are no longer saved and it wont let us enter them again. Has anyone had this happen before? Any solutions?

 

[whistlinmickey]

You could call or email Disneyland Resort Tech Support. Their number is 1 (714) 520-6222. Their email is app.support@disneyland.com.
Good luck!

 

[FCDub]

Yes, you'll have better luck asking someone actually in the park.

 

[gottalovepluto]

OMG YES. I forgot but this has happened. You can’t load them again because they are still there. I spent my whole last trip only seeing the tickets in my account 70% of the time. Such a pain! Stupid Disney IT! The only way around it was to use someone else’s Disneyland account & load tickets into that one. If you’re solo create a 2nd Disneyland account with a new email address & load the tickets onto that one. When acct #2 fails to work right switch back to #1. Even though tickets would randomly disappear from my account after we purchased MP on a working account I could book MPs.

 

[ADisneyFamilyof5]

So we met a few people having the same issue and we couldn't find a solution. We ended up just waiting it out and finally after about 1.5 hours everything went back to normal. I guess being at the mercy of Disney IT is just a gamble you have to take with Maxpass. It just stinks wasting any time when we are paying $50 a day for it.

OMG YES. I forgot but this has happened. You can’t load them again because they are still there. I spent my whole last trip only seeing the tickets in my account 70% of the time. Such a pain! Stupid Disney IT! The only way around it was to use someone else’s Disneyland account & load tickets into that one. If you’re solo create a 2nd Disneyland account with a new email address & load the tickets onto that one. When acct #2 fails to work right switch back to #1. Even though tickets would randomly disappear from my account after we purchased MP on a working account I could book MPs.

Good to know for next time. Thanks!