Help with making deposit please!

[eroq20]

Hi, first time Disney cruiser here. I put a hold for a Wish cruise on Thursday and the 20% deposit is due today at 11:59pm Eastern. I've tried making the deposit payment online (twice now), but wasn't routed to a confirmation page of payment made, nor did I receive an email confirmation of payment being made. And when I go back to the "Make a Payment" screen, it's still showing the deposit as outstanding. I don't want to lose my reservation as it's exactly the Category we wanted. Does anyone know if it just takes awhile for the deposit payment to process and/or if I should've received a confirmation of payment of some sort? Any advice would be greatly appreciated! Thanks!

 

[hotblooded]

Try the app or another browser?

 

[eroq20]

Thanks, I’ve tried mobile and laptop and various browsers, all the same result...no payment confirmation. The app won’t load any of my info. This stinks

 

[Sakura1017]

I think its to late it had to be done by 11:59 pm EST. You can try to rebook the stateroom again once the holds come off and then you have another 3 days to make deposit payment.

 

[cruisermag]

The same thing happened to me last week for my July 11 booking. I tried for 2 hours to make payment and it would not go thru. I tried to get the cabins back after midnight when my reservations canceled and no luck. When I called the next morning I spent 45 minutes on the phone and they were able to reinstate the booking but at a higher price and guarantee status. I ended up making a new reservation for August sailing.

 

[soniam]

Next time try an incognito window too. I hate waiting to the last minute to pay these things, because something always goes wrong. Hope it works out.

 

[eroq20]

The same thing happened to me last week for my July 11 booking. I tried for 2 hours to make payment and it would not go thru. I tried to get the cabins back after midnight when my reservations canceled and no luck. When I called the next morning I spent 45 minutes on the phone and they were able to reinstate the booking but at a higher price and guarantee status. I ended up making a new reservation for August sailing.

Sorry to hear this happened to you too. Likewise, I tried to get the cabins back in the wee hours, but they were $500 more total and only guarantee status. I’ve booked a couple of 3-days for now and will just keep checking back for the 4-day cabins I’d prefer.

 

[eroq20]

Next time try an incognito window too. I hate waiting to the last minute to pay these things, because something always goes wrong. Hope it works out.

Ah, I forgot about incognito, I’ll keep that in mind, but really, I will just pay upon booking for now on to avoid this issue altogether!

 

[andrew870]

Careful... I tried one time to make a payment. It didnt show a confirmation either and was billed three times. I eventually got my 2300 dollars back but it did take some time. I would call.