help virgin nightmare

[lucy_love_]

hi

im fuming

i rang virgin to pay a £3.600 balance on my account and the money didnt go through. i rang my bank and they said virgin had put the expirey date in wrong so i tried virgin again and it didnt go through. we tried a change of stratergy and rang with my husbands mastercard. they said there was a charge so my husband said it didnt matter. the next day i rang with my switch again and it went though. a few weeks later i rang virgin and they said the payment had gone through.

the money £3.600 came out of my switch account.

today my dh's mastercard bill came and virgin had taken £3.700 from that too.

im so upset

i rang virgin as soon as i had opened my mail 6pm+ and they said accounts was closed and they would ring me in the morning.

has anyone else had this problem and was it sorted?

what can i do?

im really really upset.

love

lucy

 

[PhotobearSam]

Sorry to hear of your troubles but since not many Americans use Virgin, it may be best ot re-post this on the UK community board...

I hope all works out.

 

[imsayin]

Well, the thread name intrigued me, but sorry I don't have an answer for you.