Yep the online system is not working for the 180 + 10. First they get you use to doing it this way and you get to like it, then they take it away and you go back to doing it the old way. I have to call next week and was hoping to do it online, but it doesn't appear that will be an option. I check everyday.
At least it won't be a long distance call for me since I'll be in WDW when calling.