Call, Call, and call again. We received out first set of ME tickets and then noticed they didn't send our sons tickets for his stuff. So we called and they said they would send them out immediately. We waited and waited. We never did get a second set. Luckily, we packed well enough that we managed. We figured as long as we can get there we can get more for additional bags once we arrive. Sorry, not great news to share but have learned to really stay on top of ME.