Help!!! Ipod went through washer.

karenbaco

DIS Veteran
Joined
Apr 16, 2005
Messages
549
My friend accidentally sent her daughter's ipod 5 through the wash. It was a Christmas gift so only 6 months old. She has put it in a bag of rice for days now with no luck. Any suggestions? Has anyone been able to get a replacement from Apple?
Thanks for any advice
 
If washed the water sensor has been tripped and apple won't replace it for free. Did she do a square trade warranty? That would cover this. She could try freezing it and then thawing it in the bag if rice. I have heard that can help. Also once you are 100% sure it is dry inside try plugging it into the computer.
 
If you've tried the rice thing and it's still not working, you probably won't have much luck with other tricks. Freezing most likely can't hurt at this point, but I've never had it make any difference. YMMV. You could also try a silica desiccant like the packets in shoeboxes, electronics stores sell bags of it.

You probably won't get a free replacement at the Apple store unless the tech you talk to likes you AND isn't too afraid of his boss. They've been phasing that policy out for a while, and my understanding is that it's really only authorized for major customer service issues these days. They will probably replace it for you for less than the cost of a new iPod, but it will be from replacement stock, not new in a retail box with accessories.

You could also look for a third party repair place, but repairing major water damage is going to approach the cost of a new device, if not exceed it. Most places won't bother.
 
Did she do a square trade warranty? That would cover this.
Apple Care would cover this too....not in the old days, but a year or two ago two incidents of accidental damage were added to the coverage.

We had an iphone get liquid damage a few years ago...there was no recovery, but I was able to sell it on ebay for parts for $30 or something.
 

Did she pay for it with a credit card? Many credit cards (Visa, MasterCard, etc) offer automatic accidental damage protection for free. We used it a few years ago when my son dropped his brand new MP3 player in the toilet.
 

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