HELP--Front Desk Charge

[dawgsgirl]

We stayed at POFQ 5-26 to 6-3. I have a charge showing on my credit card that I should not have. I paid everything off using gift cards and have my zero balance print-out. Who should I contact about this?? Does CRO handle this kind of thing? I consider myself a Disney expert, but this has me Thanks for any help!

 

[fla4fun]

Does the charge say it's for the room, or is it a merchandise location or restaurant? My credit card statements are always pretty specific as to what the charge is for.

I would start by trying to contact the resort to get the amended folio faxed or emailed to you, so you can see exactly what this charge is for. 407-934-5000 is the last phone number I have for POFQ. It should be easy for them to look it up and explain.

If you can not get any resolution by going through the resort, then I would dispute the charge with your credit card company. They will force Disney to produce documentation as to what the charge is and whether they were authorized to charge your card. Check your credit card statement carefully, because there is usually a time limit as to when you can dispute the charges and specific instructions on how to do it. It doesn't mean you won't have to pay if the charge is legitimate, but it is the best way to force a resolution if you don't get a response from Disney (but I think you will).

 

[cinmell]

We once had an extra charge. It was because we went to lunch and charged it to the room key after we checked out. So we had the big charge for the entire stay from the room key and one additional charge due to the last lunch. Could this be what happened to you?

 

[skipperkim]

I've only had one problem, and that was when I went the first time. The CM at PSB charged our meal to the room, instead of the plan we were on. It was fixed before we left. Do you have a copy of the bill from checkout??

 

[disneynutz]

On my statements they list a phone number to call with billing questions. We have had mistakes on our bills in the past and the CMs at the billing number seem very knowledgeable and issue credits immediately.