Help !! Comcast DVR related.....

[chrismiss56]

Hi everyone!!!

I have a Comcast DVR - taped Project Runway - watched and then tried to delete it - IT WON'T DELETE

I have tried every which way I can No I didn't put a lock on it.......when I hit the ok button for delete it does nothing like it is stuck.

Other shows that I have watched and deleted after Project Runway were fine - no problems deleting it.

Really don't want to call Comcast and go through 5 people to get an answer so I turned to the Disboards.....

Can anyone help me????

Thanks!!
Have a Magical Disney Day!!

 

[LadyZolt]

I have to go with: Try rebooting everything. Unplug it all, unhook everything, then wait a minute and plug it all back in. When it's totally reset, try again and see what happens.

 

[staley7580]

I have the same thing.. I have an episode of the view that has been on my DVR for WEEKS. Nothing will delete it. Yes.. we have dome the whole turn off reboot thing. NOTHING! GRRRRRR.

 

[hopemax]

We had the same problem with an episode of Heroes. But we just moved from an apartment to a house. So after unplugging the DVR at the apartment, and waiting 8 hours until the cable was set up at the house, then we could delete the program.

In the past, when we have had cable issues, Comcast would send a signal to reset the box. Maybe call and ask them to do that?

 

[kaytieeldr]

This http://customer.comcast.com/Pages/Help.aspx page has, among other things, a link to the "Help & Support Forums" and to Live Chat. But I couldn't find a solution to your problem on the actual site.

 

[lacrosse_lady72]

This happened to me with an old episode of Jon & Kate plus 8 that I could not get rid of, it had been in there since November 2008. When we went on our 2 week trip to Disney this past September, I had a bunch of things record to the point that my DVR filled to capacity and I even lost a couple of shows. This shows you how I watch too much TV, we have an HD DVR so it records a lot.

Since it filled to capacity, J&K8 was finally knocked out. You could just try recording a bunch of stuff to knock it out.

 

[LadyZolt]

OK, seeing what's been posted so far: Try unplugging everything and leaving it all sit overnight (at least 8 hours, like Hopemax did) and then try again.

If that still doesn't work, you can always remove the box and physically take it to Comcast and they will give you a new one. Hopefully, that would work.

-Dorothy (LadyZolt)