Help! Bonnet Creek 2 reservations

[wdw&sonny]

HI All! I am a bit panicked...

Booked WBC through Vacation Strategies a while ago. Leave in 2 days. Just called Bonnet Creek directly to confirm reservation and they show 2 reservations in my name. One for the first 6 days and one for the last 2. When I asked if this means we will have to change rooms, the answer was that it was a possibility.

I was not informed of this by VS.
Has anyone else had this happen and did you have to pack up and move or were you able to stay put in the same room?

TIA

 

[excitedfamof4]

I would call VS and ask them. That just doesn't sounds right. Seems like they should be able to keep you in the same room the entire trip.
I hope all works out well!!

 

[wdw&sonny]

OK< yes I called VS and they were very reassuring that the split reservation was not unusual at all for WBC and they assured me I would not need to change rooms.

He also mentioned that the WBC number that I called is often not aware of this and just reiterate what they see on the computer, but that when checking in they would be familiar with split reservations.

Sorry, for the panicked question but I know that people on these boards are often more informed and quicker to reply than the customer service people....

 

[SYDCOLEMOM]

We just returned Sunday from a 10 night stay. We had 2 seperate reservations in the system. When we checked in they linked the 2 reservations and assured me we would not have to change rooms. This was the same senerio we had last year. You will be fine. Enjoy your stay !!

 

[JimMIA]

As a Wyndham owner, I can tell you two things:

1. If your reservation is shown in two parts, you definitely might have to move. The split reservation MEANS a move. The reason reservations are broken up that way is that there is not availability in one room for the entire length of stay.
2. OR...you might not have to move. Availability is a moving target up to the moment of checkin, so things change. Obviously, it is in the resort's best interest NOT to move you, and WBC will try not to make you move. Most people at WBC report success with split reservations, but you never know.

Good Luck!

 

[Janet Hill]

As a VIP Plat owner I will echo everything Jim said and add I have had to change rooms at BC.

VS cannot guarantee that you will not have to change rooms.

 

[aubriee]

We were there for ten nights May 10th-20th. When I called to verify our reservation a few days before we left, I too was told we had two reservations (one for seven nights and one for three nights). We did not have to change rooms.

 

[Chelley00]

We had 3 reservations for 14 nights in October and didn't have to change rooms.

With VS, they use owners points and for us, they had to use 3 different owners to get the points we needed. So we had one reservation with one owners points for 7 nights, another reservation with another owners points for 6 nights and another reservation with another owners points for 1 night.

It had nothing to do with availability of the room, just the points.

 

[Janet Hill]

Anecdotal stories of multiple reservations not nesessitating a room change certainly do not prove that no room changes are guaranteed.

While BC does everything possible to not have people change rooms, because it costs money for additional HK fees, and BC staff who assist with the change, there are times when a change is unavoidable. Statiscally, you won't have to change.

It had nothing to do with availability of the room, just the points

How this statement makes sense, I don't know as rooms are secured by points (kind of like $ secure a hotel room). Just like at a hotel if no rooms are available money doesn't matter - at BC if no rooms are available doesn't matter how many points you have, you don't get a room.

 

[DCTooTall]

To add to the above from other owners, There is one additional caveat that can come into play with the multiple reservations, and the likelihood of a change.

The Wyndham Reservation system can only handle a MAX of 7 nights in a reservation as the timeshare resort system is still tied in some ways to the old full-week system.

So because of this, If you have a stay of longer than 7 nights, It's guaranteed you will have multiple reservations (7 and 1, 6 and 2, etc) in order to cover the entire stay, and you may get some weird combinations due to minimum stay or checkin/checkout day requirements during prime seasons.


Because of this, if you have a reservation making up more than 7 days, I think it's less likely you'll end up forced to move then if you had multiple reservations for 7 night or under trip, As it's likely the setup was due to the system limitation and not availability.

Anecdotal stories of multiple reservations not nesessitating a room change certainly do not prove that no room changes are guaranteed.

While BC does everything possible to not have people change rooms, because it costs money for additional HK fees, and BC staff who assist with the change, there are times when a change is unavoidable. Statiscally, you won't have to change.

It had nothing to do with availability of the room, just the points

How this statement makes sense, I don't know as rooms are secured by points (kind of like $ secure a hotel room). Just like at a hotel if no rooms are available money doesn't matter - at BC if no rooms are available doesn't matter how many points you have, you don't get a room.

My interpretation is that it was due to the way VS acts as just a broker and doesn't use their own points for reservations. BC had the rooms available in their example, but VS had to utilize multiple owner accounts in order to efficiently utilize their inventory of points in filling this rental booking need. As a result, the Multiple reservations weren't set up because of a problem with room availability on the resort's side, but because of the point availability on the owner accounts VS utilized for the core reservations [before issuing the guest certificates in the guest's name]

 

[Chelley00]

It had nothing to do with availability of the room, just the points

How this statement makes sense, I don't know as rooms are secured by points (kind of like $ secure a hotel room). Just like at a hotel if no rooms are available money doesn't matter - at BC if no rooms are available doesn't matter how many points you have, you don't get a room.

It makes sense if you would have read how they do reservations on the rest of my post.

The rooms were available, they just had to secure the points from 3 different people because not one person had enough points for me to use. That's why we had 3 different reservations for one stay.

Say you need 10 points per night to rent a room at WBC. VS used 70 point from "john doe" to rent my first 7 nights. That was all the points "John Doe" had, so then they used 60 points from "john smith" to rent the next 6 nights. Since they had used all of "john smith's points" they had to ask "john johnson" if they could use 10 of his points to book my last night.

 

[JimMIA]

We had 3 reservations for 14 nights in October and didn't have to change rooms.

With VS, they use owners points and for us, they had to use 3 different owners to get the points we needed. So we had one reservation with one owners points for 7 nights, another reservation with another owners points for 6 nights and another reservation with another owners points for 1 night.

It had nothing to do with availability of the room, just the points.

It's actually a bit of both -- mostly availability.

The question of an owner not having enough points to fulfill an entire week is VS's problem, and that owner's. Obviously if one owner doesn't have enough points to complete a reservation, you're going to Plan B.

Not owning Wyndham, you obviously don't realize you really got lucky!

Generally, single night stays are not permitted -- there is usually a minimum stay of two nights, and in prime time stays of only 7, 4, or 3 nights.

Single night stays are only available when there is an "orphan night" -- i.e. a particular room has been reserved for two consecutive 3-night stays, and therefore there is one night left over.

In the end, though, it's ALL about availability. If there are no rooms available, you don't stay.

Doesn't matter if you are a zillion-point VIP owner or a renter going through a broker trying to piece together a reservation. No rooms, no reservation...for any amount of points.

Once a reservation -- or series of reservations -- is patched together, the resort can, and will, tinker with the details to TRY to keep you in the same room for your entire stay. And at a big resort like WBC (almost 1,600 rooms) they have more flexibility to do that.

But there are no guarantees. The default meaning for multiple reservation numbers is "move required."

 

[disneycrazy01]

I just called to confirm my reservation and asked a question about switching rooms since my reservation is broken down into 4 reservations. I will be at BC in July for 2 weeks. My reservation starts on a Tuesday and ends on a Tuesday.

When I called they told me that they will merge my reservations, so I might just have to move once after a week. It might also be possible I might not have to move at all, but I plan on at least one move, not 3.

 

[mjohnson96]

That is good, so far we have been lucky and never had to move. Next year we have 11 nights so there might be a better chance of moving then I am guessing.