A few weeks back I posted about an awsome deal on airfare I was able to snag with Northwest...as well as the awsome times we were looking for and to top it off it is a non stop flight...
Well guess what I recieved in the mail today...a nice little note from NW telling me that THEY changed my itinerary on the return flight...
My intentions and bookings were for the latest/last flight out of Orlando...the last one they had was at 730pm...now they cancelled that flight and bumped me back to 530pm...(which puts us in reality at the airport at 330pm, so we would have to leave the resort at 3pm...
I called NW and tried to get some information on what happened...I was advised at the time of booking that if "I" changed my itinerary there would be a $100 charge per ticket...now THEY change my schedule but offer NOTHING for compensation...what if this return flight was one I simply could not make....
The original representative I spoke with at NW was decent, while she could not offer an explanation on what happened "could have been the airport, FAA or who knows cancelling the flight" she was simply unwilling to offer me anything outright and basically washed her hands of the matter to a supervisor, even telling me that they could "change the itinerary again several more times and that I should check back often to see if the return flight has been re-instated"...
Something that "I" would have to do...after "THEY" changed my status/flights...
I ended up with a very kind supervisor...while he was unable to assist me with the later flight (it is simply no longer there...) he offered me to return the following morning at anytime I wished, or to completely refund my money (I think that is more unheard of...), then even offered me an entire week to compare flights/fares before I cancell...
My question is this:....WHAT SHOULD I DO?????????
It will be very hard to find other fares at $163PP/RT...and for just a few more hours at Disney?????
I am really bumming....
Look foreward to anyone's imput...
Thanks in advance!
Dan
Well guess what I recieved in the mail today...a nice little note from NW telling me that THEY changed my itinerary on the return flight...
My intentions and bookings were for the latest/last flight out of Orlando...the last one they had was at 730pm...now they cancelled that flight and bumped me back to 530pm...(which puts us in reality at the airport at 330pm, so we would have to leave the resort at 3pm...
I called NW and tried to get some information on what happened...I was advised at the time of booking that if "I" changed my itinerary there would be a $100 charge per ticket...now THEY change my schedule but offer NOTHING for compensation...what if this return flight was one I simply could not make....
The original representative I spoke with at NW was decent, while she could not offer an explanation on what happened "could have been the airport, FAA or who knows cancelling the flight" she was simply unwilling to offer me anything outright and basically washed her hands of the matter to a supervisor, even telling me that they could "change the itinerary again several more times and that I should check back often to see if the return flight has been re-instated"...
Something that "I" would have to do...after "THEY" changed my status/flights...
I ended up with a very kind supervisor...while he was unable to assist me with the later flight (it is simply no longer there...) he offered me to return the following morning at anytime I wished, or to completely refund my money (I think that is more unheard of...), then even offered me an entire week to compare flights/fares before I cancell...
My question is this:....WHAT SHOULD I DO?????????
It will be very hard to find other fares at $163PP/RT...and for just a few more hours at Disney?????
I am really bumming....
Look foreward to anyone's imput...
Thanks in advance!
Dan