Hearing back about lost photos?

[Martenique]

Just curious if anyone has requested lost photos recently and how long it took to hear back. I submitted a request a week ago, and I'm starting to lost hope.

 

[poptart90]

Is this for PhotoPass? One time I completely spaced paying for mine on time, it was passed the deadline by a few weeks. I called and sat on hold until I got through to a real person. He was able to check the server and luckily the photos weren't wiped yet. He reactivated them so I could purchase. With the shortage of staff these days, I would try contacting directly. If you have the time to wait, hopefully you'll eventually get someone who can look into the issue while you're on the phone! Good luck!!

 

[shosh1530]

I didn't hear back when I submitted online and eventually called. They took my info and then called me back.

 

[Martenique]

Is this for PhotoPass? One time I completely spaced paying for mine on time, it was passed the deadline by a few weeks. I called and sat on hold until I got through to a real person. He was able to check the server and luckily the photos weren't wiped yet. He reactivated them so I could purchase. With the shortage of staff these days, I would try contacting directly. If you have the time to wait, hopefully you'll eventually get someone who can look into the issue while you're on the phone! Good luck!!

Yes, it's for photopass pictures that were scanned and never showed up. I was wondering if calling would help, so I'll give that a try if i don't hear back in the next day or two. Thank you!

 

[Martenique]

To follow up, I called today, 10 days after submitting online. I waited about 50 minutes, then after a 10 minute conversation the pictures were in my account. Success! Thank you for the help!!