Of course the trip got better- it was
disneyland.
for the F! issue, they did go to the back, and 20 minutes later returned with a manager that overrode the system. We jumped in that line an hour early, and were able to get seats 5 and 6. I think the waiter was Dan. He was awesome. I'm not sure its worth the price, but if money isn't an issue, its an awesome experience.
For the checkin issue, first we had the bad view room. Something like 3312 or something - not sure about that second digit. Went back to the lobby. Given a new room after waiting awhile. Went to the room, and it was a mess. Went back down to the counter to explain. We were told someone would check it asap. She was on the phone talking to housecleaning. We wait around the lobby for two hours. Go to check, nothing. Call housekeeping. Go to the fitness expo; back in two hours nothing. Talk to the front desk. He tries to see what he can do... after waiting awhile while he was in the back... he returns with a fastpass. Not what I'd expect a fancier hotel to do. Hit the parks. Come back; still nothing. Now I talk to Jason at the front desk, and now things are starting to be taken care of. He apologies; first person to sound concerned. He checks the records, and says he'll call housekeeping, and get us dinner at Storyteller's. Said he'd call right back. A few minutes later housekeeping calls, and sound confused. They will send someone. Jason calls back; tells us to check the front desk for coupons to storyteller's cafe. We wait around; because we are losing confidence that someone comes. 20 minutes later a housekeeper and what looks like a manager shows up; and we need to explain to them again. We go to the desk; tell the lady working the line the problem. She doesn't know who Jason is. She goes to the back, and 15 minutes later she comes back with the tickets. Had a great (expensive) meal, and Juan was cool about us using the tickets and gave us great service. He deserved us over-tipping him

. Go back to the room, and its still being cleaned; I'm not sure how long is typical. So it was eventually corrected.
Unfortunally, there was another skipped housecleaning; they did call though to tell us they skipped it. Someone places a "privacy please" sign on our door and we did not get service.